A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat
This study’s objective is to analyse the customers’ perception towards the quality service provided by Telekom Cellular Sdn. Bhd- TM Touch. It had been measured by looking at the TM Touch’s actual performance whether it is match with customers’ expectation before they experienced the service. Among...
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| Format: | Thesis |
| Language: | English |
| Published: |
1999
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/59679/1/59679.pdf |
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