Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt

The higher education market has grown notably due to the globalization impact that influences the higher education providers to create internationalization activities such as student academic mobility program. Demand of academic mobility from the students worldwide is expected to grow positively in...

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Main Author:	Abdul Basitt, Umi Nadia
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Electronic Computers Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/60926/1/60926.pdf
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id	my-uitm-ir.60926
record_format	uketd_dc
spelling	my-uitm-ir.609262022-06-03T02:34:31Z Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt 2021-06 Abdul Basitt, Umi Nadia Electronic Computers. Computer Science The higher education market has grown notably due to the globalization impact that influences the higher education providers to create internationalization activities such as student academic mobility program. Demand of academic mobility from the students worldwide is expected to grow positively in the future. This research is conducted to investigate the strategic approach on higher education management to address operational efficiency of student academic mobility services using Malaysian student academic mobility as a context of case study. Student academic mobility is a complex situation involving multi-stakeholder from domestic and foreign counterparts. The case study investigates student academic mobility phenomena that influence operational efficiency of student academic mobility services before proceeding with a thorough and holistic description of the student academic mobility e-service framework as a strategic approach. Preliminary study was conducted to reckon the relevancy of this research area which then unveil that the student academic mobility services are afflicted with variety of issues centered mainly on inefficient of work process. This research is investigated from two main studies which reflected the perspectives of supply and demand sides of student academic mobility services. The first study looks into the supply side involves interviews conducted with the student academic mobility providers from strategic, tactical and operational management levels followed by document reviews of the student academic mobility. The second study looks into the demand side involves interviews conducted with the mobility students to delve into issues of student academic mobility services. The interviews were conducted based on semi-structured questions constructed from the work system framework. A qualitative analysis by integrating socio-technical system approach that is work system method with knowledge management method that is sensemaking is adapted in each study to describe phenomena of student academic mobility. A detailed analysis using work system method and value chain analysis were conducted to produce a detailed view of student academic mobility e-service framework from prescriptive view. Student academic mobility e-service framework verification was conducted to better understand the research findings and to obtain verification from the experts to prove that it is viable. These research outcomes contribute to the body of knowledge in information systems analysis and design based on the use of work system method to analyse and design the work system of student academic mobility. Other novelty is the methodological contribution in using work system method integrated with data/frame theory of sensemaking. This innovation augments the existing methods by establishing greater capability to address operational efficiency of student academic mobility. 2021-06 Thesis https://ir.uitm.edu.my/id/eprint/60926/ https://ir.uitm.edu.my/id/eprint/60926/1/60926.pdf text en public phd doctoral Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Sheikh Aljunid, Syed Ahmad (Associate Professor Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Sheikh Aljunid, Syed Ahmad (Associate Professor Dr.)
topic	Electronic Computers Computer Science
spellingShingle	Electronic Computers Computer Science Abdul Basitt, Umi Nadia Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
description	The higher education market has grown notably due to the globalization impact that influences the higher education providers to create internationalization activities such as student academic mobility program. Demand of academic mobility from the students worldwide is expected to grow positively in the future. This research is conducted to investigate the strategic approach on higher education management to address operational efficiency of student academic mobility services using Malaysian student academic mobility as a context of case study. Student academic mobility is a complex situation involving multi-stakeholder from domestic and foreign counterparts. The case study investigates student academic mobility phenomena that influence operational efficiency of student academic mobility services before proceeding with a thorough and holistic description of the student academic mobility e-service framework as a strategic approach. Preliminary study was conducted to reckon the relevancy of this research area which then unveil that the student academic mobility services are afflicted with variety of issues centered mainly on inefficient of work process. This research is investigated from two main studies which reflected the perspectives of supply and demand sides of student academic mobility services. The first study looks into the supply side involves interviews conducted with the student academic mobility providers from strategic, tactical and operational management levels followed by document reviews of the student academic mobility. The second study looks into the demand side involves interviews conducted with the mobility students to delve into issues of student academic mobility services. The interviews were conducted based on semi-structured questions constructed from the work system framework. A qualitative analysis by integrating socio-technical system approach that is work system method with knowledge management method that is sensemaking is adapted in each study to describe phenomena of student academic mobility. A detailed analysis using work system method and value chain analysis were conducted to produce a detailed view of student academic mobility e-service framework from prescriptive view. Student academic mobility e-service framework verification was conducted to better understand the research findings and to obtain verification from the experts to prove that it is viable. These research outcomes contribute to the body of knowledge in information systems analysis and design based on the use of work system method to analyse and design the work system of student academic mobility. Other novelty is the methodological contribution in using work system method integrated with data/frame theory of sensemaking. This innovation augments the existing methods by establishing greater capability to address operational efficiency of student academic mobility.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Abdul Basitt, Umi Nadia
author_facet	Abdul Basitt, Umi Nadia
author_sort	Abdul Basitt, Umi Nadia
title	Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
title_short	Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
title_full	Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
title_fullStr	Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
title_full_unstemmed	Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt
title_sort	modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / umi nadia abdul basitt
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/60926/1/60926.pdf
_version_	1783735186814402560

Modelling the student academic mobility e-service: an approach of sensemaking and the work system framework / Umi Nadia Abdul Basitt

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