Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid

Customer management plays an important role and is seen as a new approach that can be used in the organization. However, there is no specific studies focus on in human dimension or insaniah approach in Customer Relationship Management (CRM). The researcher will conduct research related to the implem...

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Bibliographic Details
Main Author:	Khalid, Ahmad Sallehin
Format:	Thesis
Language:	English
Published:	2011
Subjects:	Information technology Information systems
Online Access:	https://ir.uitm.edu.my/id/eprint/63320/1/63320%20%281%29.pdf
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id	my-uitm-ir.63320
record_format	uketd_dc
spelling	my-uitm-ir.633202022-08-11T01:38:35Z Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid 2011-05 Khalid, Ahmad Sallehin Information technology. Information systems Customer management plays an important role and is seen as a new approach that can be used in the organization. However, there is no specific studies focus on in human dimension or insaniah approach in Customer Relationship Management (CRM). The researcher will conduct research related to the implementation of CRM-/ by using a framework that has been proposed by previous researcher. The objective of this study was to propose CRM-i Features, and to study the CRM-/ implementation of human dimension in committee at higher learning institution. The scope of the research covered 32 committees at Seri Iskandar MARA Professional College, Perak. Methodology used for this research is questionnaires and interviews. The study found that the application of human dimension element (insaniah) is crucial to be implemented within an organization and there are some suggested CRM-i features in system development. Therefore, insaniah concept approach can be suggested and applied in all public or private sector. 2011-05 Thesis https://ir.uitm.edu.my/id/eprint/63320/ https://ir.uitm.edu.my/id/eprint/63320/1/63320%20%281%29.pdf text en public masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Mohd Ariffin, Nor Hapiza (Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Ariffin, Nor Hapiza (Dr.)
topic	Information technology Information systems
spellingShingle	Information technology Information systems Khalid, Ahmad Sallehin Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
description	Customer management plays an important role and is seen as a new approach that can be used in the organization. However, there is no specific studies focus on in human dimension or insaniah approach in Customer Relationship Management (CRM). The researcher will conduct research related to the implementation of CRM-/ by using a framework that has been proposed by previous researcher. The objective of this study was to propose CRM-i Features, and to study the CRM-/ implementation of human dimension in committee at higher learning institution. The scope of the research covered 32 committees at Seri Iskandar MARA Professional College, Perak. Methodology used for this research is questionnaires and interviews. The study found that the application of human dimension element (insaniah) is crucial to be implemented within an organization and there are some suggested CRM-i features in system development. Therefore, insaniah concept approach can be suggested and applied in all public or private sector.
format	Thesis
qualification_level	Master's degree
author	Khalid, Ahmad Sallehin
author_facet	Khalid, Ahmad Sallehin
author_sort	Khalid, Ahmad Sallehin
title	Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
title_short	Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
title_full	Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
title_fullStr	Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
title_full_unstemmed	Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid
title_sort	human dimension in information system development: a case of crm-i / ahmad sallehin khalid
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/63320/1/63320%20%281%29.pdf
_version_	1783735313861967872

Human dimension in information system development: a case of CRM-i / Ahmad Sallehin Khalid

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