Help desk service delivery management of Malaysian Immigration Department / Wan Jasrini Wan Abas
Malaysia Immigration Department IT Service Desk also known as ADUKOM has been an important component to the organization for many years. The primary objective of the help desk is to resolve problems related to IT in the organization. Thus, the agents in the help desk must be very knowledgeable of th...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/64359/1/64359.PDF |
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