Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz

The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towar...

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Main Author:	Ab Aziz, Izyan Azianis
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
Online Access:	https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf
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id	my-uitm-ir.74077
record_format	uketd_dc
spelling	my-uitm-ir.740772023-02-22T07:44:12Z Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz 2018 Ab Aziz, Izyan Azianis Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towards the customer's needs for the comfort of their customer. The miss cared about this issue is will becomes the effects that can contribute towards failure of the company which is due to the many lacks in their services. Therefore, this research will focus about the customers' satisfaction towards the waiting time period and the quality of the counter services among the TH customers. The method of this study conducted by the mix method which is involving the Quantitative and Qualitative by collecting data based on the 103 of questionnaire answered. To identify the customers' satisfaction over the waiting period at the service counters among the TH customers, the distributed questionnaires by the researcher is in order to get respond from them to know how far their opinion and agree to the THKB's waiting time period services. In this paper, the researcher also will discuss in this study about the quality of the THKB's of counter services. The finding are hopefully be able to answer the two objectives of the study which the result also would consists the benefits to the THKB further improvement towards theirs systems and services. Lastly, this paper is expected to be able the future researcher to do the next research as this study is because the research has resulted in good results that future researchers can use as one of the relevant references and relate to the research issues like this. 2018 Thesis https://ir.uitm.edu.my/id/eprint/74077/ https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf text en public degree Universiti Teknologi MARA (UiTM) Academy of Contemporary Islamic Studies (ACIS) Lateh, Najahudin
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Lateh, Najahudin
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer behavior Consumers' preferences Consumer research Including consumer profiling
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer behavior Consumers' preferences Consumer research Including consumer profiling Ab Aziz, Izyan Azianis Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
description	The objective of this study is to explore the customers' satisfaction towards the waiting time period and the quality of the counter services among the customers at the Tabung Haji Kota Bharu Kelantan (THKB). The problem is that nowadays, most of the company didn't pay much attention towards the customer's needs for the comfort of their customer. The miss cared about this issue is will becomes the effects that can contribute towards failure of the company which is due to the many lacks in their services. Therefore, this research will focus about the customers' satisfaction towards the waiting time period and the quality of the counter services among the TH customers. The method of this study conducted by the mix method which is involving the Quantitative and Qualitative by collecting data based on the 103 of questionnaire answered. To identify the customers' satisfaction over the waiting period at the service counters among the TH customers, the distributed questionnaires by the researcher is in order to get respond from them to know how far their opinion and agree to the THKB's waiting time period services. In this paper, the researcher also will discuss in this study about the quality of the THKB's of counter services. The finding are hopefully be able to answer the two objectives of the study which the result also would consists the benefits to the THKB further improvement towards theirs systems and services. Lastly, this paper is expected to be able the future researcher to do the next research as this study is because the research has resulted in good results that future researchers can use as one of the relevant references and relate to the research issues like this.
format	Thesis
qualification_level	Bachelor degree
author	Ab Aziz, Izyan Azianis
author_facet	Ab Aziz, Izyan Azianis
author_sort	Ab Aziz, Izyan Azianis
title	Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_short	Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_full	Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_fullStr	Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_full_unstemmed	Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz
title_sort	customers' satisfaction towards counter services of tabung haji in kota bharu / izyan azianis ab aziz
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Academy of Contemporary Islamic Studies (ACIS)
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/74077/1/74077.pdf
_version_	1783736000509378560

Customers' satisfaction towards counter services of Tabung Haji in Kota Bharu / Izyan Azianis Ab Aziz

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