Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir

Purpose - The aim of this study is to examine the relationship between patient satisfaction to discharge process and staff performances in private healthcare in Sabah. This study aims to examine whether it is in line with staff perception on discharge process towards patient service experience and s...

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Main Authors:	Asmat, Dayang Sofiah, Mohamad Shahir, Ahmad Syuhairi
Format:	Thesis
Language:	English
Published:	2016
Subjects:	Perception Performance standards WA Public Health
Online Access:	https://ir.uitm.edu.my/id/eprint/74284/1/74284.pdf
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id	my-uitm-ir.74284
record_format	uketd_dc
spelling	my-uitm-ir.742842023-03-09T03:46:50Z Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir 2016 Asmat, Dayang Sofiah Mohamad Shahir, Ahmad Syuhairi Perception Personnel management. Employment management Performance standards WA Public Health Purpose - The aim of this study is to examine the relationship between patient satisfaction to discharge process and staff performances in private healthcare in Sabah. This study aims to examine whether it is in line with staff perception on discharge process towards patient service experience and satisfaction. Design/methodology/approach - To examine how discharge process and staff performances affecting patient satisfaction in private medical healthcare providers located in Kota Kinabalu, the methodology that will be employed is using quantitative approach via random survey using questionnaire. The questionnaires for both will contain attributes that identified to be relevant to assess patient satisfaction and staff perception to the discharge process of these private hospitals in Kota Kinabalu. Two (2) hypotheses have been developed and to be measured: H1: There is a positive relationship between discharge process and patient satisfaction H2: There is a positive relationship between staff performances and patient satisfaction Practical implication- This study hopefully to provide insights to the private hospitals to understand to what extent the important of the discharge process affecting patient satisfaction as well as staff performances for best delivery of hospital service quality. By having better understanding on the relationship between hospital's discharge process and staff performances to patient satisfaction, the hospital's management hopefully able to assist on hospital's personnel improvement and managing patient needs and expectations. 2016 Thesis https://ir.uitm.edu.my/id/eprint/74284/ https://ir.uitm.edu.my/id/eprint/74284/1/74284.pdf text en public masters Universiti Teknologi MARA, Sabah Faculty of Business and Management Tajuddin, Dewi
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Tajuddin, Dewi
topic	Perception Perception Performance standards WA Public Health
spellingShingle	Perception Perception Performance standards WA Public Health Asmat, Dayang Sofiah Mohamad Shahir, Ahmad Syuhairi Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
description	Purpose - The aim of this study is to examine the relationship between patient satisfaction to discharge process and staff performances in private healthcare in Sabah. This study aims to examine whether it is in line with staff perception on discharge process towards patient service experience and satisfaction. Design/methodology/approach - To examine how discharge process and staff performances affecting patient satisfaction in private medical healthcare providers located in Kota Kinabalu, the methodology that will be employed is using quantitative approach via random survey using questionnaire. The questionnaires for both will contain attributes that identified to be relevant to assess patient satisfaction and staff perception to the discharge process of these private hospitals in Kota Kinabalu. Two (2) hypotheses have been developed and to be measured: H1: There is a positive relationship between discharge process and patient satisfaction H2: There is a positive relationship between staff performances and patient satisfaction Practical implication- This study hopefully to provide insights to the private hospitals to understand to what extent the important of the discharge process affecting patient satisfaction as well as staff performances for best delivery of hospital service quality. By having better understanding on the relationship between hospital's discharge process and staff performances to patient satisfaction, the hospital's management hopefully able to assist on hospital's personnel improvement and managing patient needs and expectations.
format	Thesis
qualification_level	Master's degree
author	Asmat, Dayang Sofiah Mohamad Shahir, Ahmad Syuhairi
author_facet	Asmat, Dayang Sofiah Mohamad Shahir, Ahmad Syuhairi
author_sort	Asmat, Dayang Sofiah
title	Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
title_short	Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
title_full	Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
title_fullStr	Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
title_full_unstemmed	Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir
title_sort	patient satisfaction : staff performances and perception towards discharge process / dayang sofiah asmat and ahmad syuhairi mohamad shahir
granting_institution	Universiti Teknologi MARA, Sabah
granting_department	Faculty of Business and Management
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/74284/1/74284.pdf
_version_	1783736015425372160

Patient satisfaction : staff performances and perception towards discharge process / Dayang Sofiah Asmat and Ahmad Syuhairi Mohamad Shahir

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