The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed

Creating customer satisfaction through effective and efficient services is one way to build everlasting relationship with customers. Nowadays to maximize satisfaction on services towards customer is a difficult task. Each department of the company must think customer to maintain customer loyalty. Th...

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Main Author:	Mohamed, Saadatul Hayati
Format:	Thesis
Language:	English
Published:	2000
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/75375/1/75375.pdf
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id	my-uitm-ir.75375
record_format	uketd_dc
spelling	my-uitm-ir.753752023-03-30T00:22:36Z The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed 2000-10 Mohamed, Saadatul Hayati Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service Hotels. Bed and breakfast accommodations Creating customer satisfaction through effective and efficient services is one way to build everlasting relationship with customers. Nowadays to maximize satisfaction on services towards customer is a difficult task. Each department of the company must think customer to maintain customer loyalty. The success or failure of the company can be measured through the level of the customer satisfaction. This research is to study the level of customer satisfaction towards the Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International. To complete this research, the researcher use exploratory studies. Exploratory studies are conducted to clarify and define the nature of the problem. Researcher uses two approaches to collect data. The first approach is by using primary data. There are direct observations, personal interview and lastly distributing questionnaires. Researcher also uses secondary data to get information such as magazines, books and Internet sources. The sample frame in this research is focused only on tenants of Wisma Abrar International Kota Bharu Kelantan. The total respondents involves in this research are 60 respondents. Researcher analyzes data by using SPSS (Statistical Programme Software System) version 8. 2000-10 Thesis https://ir.uitm.edu.my/id/eprint/75375/ https://ir.uitm.edu.my/id/eprint/75375/1/75375.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer satisfaction Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Consumer satisfaction Mohamed, Saadatul Hayati The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
description	Creating customer satisfaction through effective and efficient services is one way to build everlasting relationship with customers. Nowadays to maximize satisfaction on services towards customer is a difficult task. Each department of the company must think customer to maintain customer loyalty. The success or failure of the company can be measured through the level of the customer satisfaction. This research is to study the level of customer satisfaction towards the Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International. To complete this research, the researcher use exploratory studies. Exploratory studies are conducted to clarify and define the nature of the problem. Researcher uses two approaches to collect data. The first approach is by using primary data. There are direct observations, personal interview and lastly distributing questionnaires. Researcher also uses secondary data to get information such as magazines, books and Internet sources. The sample frame in this research is focused only on tenants of Wisma Abrar International Kota Bharu Kelantan. The total respondents involves in this research are 60 respondents. Researcher analyzes data by using SPSS (Statistical Programme Software System) version 8.
format	Thesis
qualification_level	Bachelor degree
author	Mohamed, Saadatul Hayati
author_facet	Mohamed, Saadatul Hayati
author_sort	Mohamed, Saadatul Hayati
title	The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
title_short	The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
title_full	The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
title_fullStr	The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
title_full_unstemmed	The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed
title_sort	study of customer satisfaction on wisma embun sdn bhd services among the tenants of wisma abrar international / saadatul hayati mohamed
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business and Management
publishDate	2000
url	https://ir.uitm.edu.my/id/eprint/75375/1/75375.pdf
_version_	1783736049098293248

The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed

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