A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
The concept of quality transcends product and service performance and encompasses all aspects of customer satisfaction. Customers not only want a product or demand a service that meets or performs exactly to their requirement, but they also want the product or service to be timely delivered, they w...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/76605/1/76605.pdf |
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