Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie

The competition in today's business environments requires organizations to hire employees with high Emotional Intelligence (EI). Even though Intellectual Intelligence (IQ) may be important for all employees, it does not always guarantee that they can certainly be good employees. Emotional intel...

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Main Author:	Abdul Ghanie, Maslinda
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Emotional intelligence Emotional intelligence testing Job satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/78181/1/78181.pdf
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id	my-uitm-ir.78181
record_format	uketd_dc
spelling	my-uitm-ir.781812023-06-15T01:51:07Z Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie 2014 Abdul Ghanie, Maslinda Emotional intelligence. Emotional intelligence testing Job satisfaction The competition in today's business environments requires organizations to hire employees with high Emotional Intelligence (EI). Even though Intellectual Intelligence (IQ) may be important for all employees, it does not always guarantee that they can certainly be good employees. Emotional intelligence is an important consideration in human resources planning, performance of employees' job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and others. The main purpose of this study to examine the level of emotional intelligence of employees at University College Sabah Foundation. The study also sought to investigate how emotional intelligence is correlated with job satisfaction among employees at University College Sabah Foundation. Another purpose of this study is to determine whether there is any difference of emotional intelligence level between genders. Hence, this study was conducted among all the employees in the organization, which consist of 120 employees. Quantitative methodology were utilized in this study. The data collection involved questionnaires which were administered to all employees in the organization. However, only 113 questionnaire were managed to be collected. In this research, Spearman's rank-order correlation and Mann-Whitney test were used as the data are not normal. Frequency and Descriptive Analysis were also used to analyze respondents' background and to measure the level of emotional intelligence and job satisfaction. The result of this study discovered that the majority of the students possessed average level of Emotional Intelligence as well as having average satisfaction towards their job. The study also revealed that emotional intelligence is moderately correlated with job satisfaction. However, the result of the study shows that gender does not have significant correlation with one's emotional intelligence. Based on these results, it is highly recommended for this organization to implement ongoing effort to develop more emotional intelligence based trainings as it can be learned. Additionally, the employees will have better satisfaction towards their job once they keep on improving their level of emotional intelligence; which lead to better performance and better job satisfaction. 2014 Thesis https://ir.uitm.edu.my/id/eprint/78181/ https://ir.uitm.edu.my/id/eprint/78181/1/78181.pdf text en public masters Universiti Teknologi MARA, Sabah Faculty of Administrative Science and Policy Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Emotional intelligence Emotional intelligence testing Job satisfaction
spellingShingle	Emotional intelligence Emotional intelligence testing Job satisfaction Abdul Ghanie, Maslinda Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
description	The competition in today's business environments requires organizations to hire employees with high Emotional Intelligence (EI). Even though Intellectual Intelligence (IQ) may be important for all employees, it does not always guarantee that they can certainly be good employees. Emotional intelligence is an important consideration in human resources planning, performance of employees' job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and others. The main purpose of this study to examine the level of emotional intelligence of employees at University College Sabah Foundation. The study also sought to investigate how emotional intelligence is correlated with job satisfaction among employees at University College Sabah Foundation. Another purpose of this study is to determine whether there is any difference of emotional intelligence level between genders. Hence, this study was conducted among all the employees in the organization, which consist of 120 employees. Quantitative methodology were utilized in this study. The data collection involved questionnaires which were administered to all employees in the organization. However, only 113 questionnaire were managed to be collected. In this research, Spearman's rank-order correlation and Mann-Whitney test were used as the data are not normal. Frequency and Descriptive Analysis were also used to analyze respondents' background and to measure the level of emotional intelligence and job satisfaction. The result of this study discovered that the majority of the students possessed average level of Emotional Intelligence as well as having average satisfaction towards their job. The study also revealed that emotional intelligence is moderately correlated with job satisfaction. However, the result of the study shows that gender does not have significant correlation with one's emotional intelligence. Based on these results, it is highly recommended for this organization to implement ongoing effort to develop more emotional intelligence based trainings as it can be learned. Additionally, the employees will have better satisfaction towards their job once they keep on improving their level of emotional intelligence; which lead to better performance and better job satisfaction.
format	Thesis
qualification_level	Master's degree
author	Abdul Ghanie, Maslinda
author_facet	Abdul Ghanie, Maslinda
author_sort	Abdul Ghanie, Maslinda
title	Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
title_short	Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
title_full	Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
title_fullStr	Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
title_full_unstemmed	Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie
title_sort	emotional intelligence and job satisfaction among employees at university college sabah foundation (ucsf) / maslinda abdul ghanie
granting_institution	Universiti Teknologi MARA, Sabah
granting_department	Faculty of Administrative Science and Policy Studies
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/78181/1/78181.pdf
_version_	1783736223044468736

Emotional intelligence and job satisfaction among employees at University College Sabah Foundation (UCSF) / Maslinda Abdul Ghanie

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