Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam

Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most...

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Main Author:	Sam, Siti Sakinah
Format:	Thesis
Language:	English
Published:	2010
Subjects:	H Social Sciences (General)
Online Access:	https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf
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id	my-uitm-ir.90967
record_format	uketd_dc
spelling	my-uitm-ir.909672024-02-21T09:24:02Z Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam 2010 Sam, Siti Sakinah H Social Sciences (General) Study and teaching. Research Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most important in the Call Centre Kuching. Three variables will be investigate which are are factors, levels and strategies. A survey was carried out for the study and it involved all the employees in TM Call Centre in Kuching. A total of 140 questionnaires were collected and data was analyzed using SPSS version 16.0. Finding shows that majority are from Fault Department. This research findings has indicate that almost half of the employees are satisfy with the service offer by TM Call Centre. 2010 Thesis https://ir.uitm.edu.my/id/eprint/90967/ https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf text en public degree Universiti Teknologi MARA Sarawak Bachelor Of Business Administration (Honours) (Marketing)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Sam, Siti Sakinah Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
description	Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most important in the Call Centre Kuching. Three variables will be investigate which are are factors, levels and strategies. A survey was carried out for the study and it involved all the employees in TM Call Centre in Kuching. A total of 140 questionnaires were collected and data was analyzed using SPSS version 16.0. Finding shows that majority are from Fault Department. This research findings has indicate that almost half of the employees are satisfy with the service offer by TM Call Centre.
format	Thesis
qualification_level	Bachelor degree
author	Sam, Siti Sakinah
author_facet	Sam, Siti Sakinah
author_sort	Sam, Siti Sakinah
title	Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
title_short	Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
title_full	Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
title_fullStr	Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
title_full_unstemmed	Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
title_sort	employee satisfaction in tm call centre: case study from the tm call centre employees in kuching / siti sakinah sam
granting_institution	Universiti Teknologi MARA Sarawak
granting_department	Bachelor Of Business Administration (Honours) (Marketing)
publishDate	2010
url	https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf
_version_	1794192250340638720

Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam

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