A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator

The purpose of this research is to identify the acceptance level of Islamic banking customers in Libya. Customers are confused due to various interpretations of Islamic banking in Libya and thus they are unable to make decision on the acceptance of Islamic banking. The research was conducted using t...

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Main Author:	Albashir, Walid Ali
Format:	Thesis
Language:	English
Published:	2019
Subjects:	HG Finance
Online Access:	http://umpir.ump.edu.my/id/eprint/29244/1/A%20study%20on%20determinants%20of%20adopting%20islamic%20banking%20products%20in%20libya.wm.pdf
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id	my-ump-ir.29244
record_format	uketd_dc
spelling	my-ump-ir.292442023-03-20T04:54:09Z A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator 2019-02 Albashir, Walid Ali HG Finance The purpose of this research is to identify the acceptance level of Islamic banking customers in Libya. Customers are confused due to various interpretations of Islamic banking in Libya and thus they are unable to make decision on the acceptance of Islamic banking. The research was conducted using the quantitative method, and self-administered survey questionnaire was used to gather information from Islamic banking customers. 293 customers with a response rate of 56.5% completed the survey that measured their use of Islamic banking and demographics. Structural equation modelling was used to examine the exploratory and confirmatory factor analysis of the instruments. The quantitative results revealed that subjective norms and perceived behavioural control are more significant to increase intention to use Islamic banking. The causal paths between the constructs of Theory of Planned Behavior (TPB) factors, customer involvement and perceived usefulness found significant indirect effect statistically. Customer involvement and perceived usefulness were found to be partially mediating between TPB factors and intention to use Islamic banking. Customer attitude and perceived risk was found to have no significant influence on intention at 0.05 level. With the significant standardized regression weights of all the constructs and items, the overall square multiple correlation was found to be 0.72 (72%) which is considered as very strong and significant finding of the study. Due to the ability to modify the theory of planned behavior model and approach to the research of intention, future researchers should consider the inclusion of variables that have influenced the relationship between intention and attitude of customers. Some consideration should be given to explore the impact of various external variables like demographic factors, security, organisational factors like management support, customer value and many others need to be considered. The lesson learned from the thesis is customer attitude and their involvement play a crucial role towards using Islamic banking products. Furthermore, it is the role of the bank managers to increase knowledge and awareness on Islamic banking products and reach out to customers providing information and benefits of Islamic banking and its products. 2019-02 Thesis http://umpir.ump.edu.my/id/eprint/29244/ http://umpir.ump.edu.my/id/eprint/29244/1/A%20study%20on%20determinants%20of%20adopting%20islamic%20banking%20products%20in%20libya.wm.pdf pdf en public phd doctoral Universiti Malaysia Pahang Faculty of Industrial Management Zainuddin, Yuserrie
institution	Universiti Malaysia Pahang Al-Sultan Abdullah
collection	UMPSA Institutional Repository
language	English
advisor	Zainuddin, Yuserrie
topic	HG Finance
spellingShingle	HG Finance Albashir, Walid Ali A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
description	The purpose of this research is to identify the acceptance level of Islamic banking customers in Libya. Customers are confused due to various interpretations of Islamic banking in Libya and thus they are unable to make decision on the acceptance of Islamic banking. The research was conducted using the quantitative method, and self-administered survey questionnaire was used to gather information from Islamic banking customers. 293 customers with a response rate of 56.5% completed the survey that measured their use of Islamic banking and demographics. Structural equation modelling was used to examine the exploratory and confirmatory factor analysis of the instruments. The quantitative results revealed that subjective norms and perceived behavioural control are more significant to increase intention to use Islamic banking. The causal paths between the constructs of Theory of Planned Behavior (TPB) factors, customer involvement and perceived usefulness found significant indirect effect statistically. Customer involvement and perceived usefulness were found to be partially mediating between TPB factors and intention to use Islamic banking. Customer attitude and perceived risk was found to have no significant influence on intention at 0.05 level. With the significant standardized regression weights of all the constructs and items, the overall square multiple correlation was found to be 0.72 (72%) which is considered as very strong and significant finding of the study. Due to the ability to modify the theory of planned behavior model and approach to the research of intention, future researchers should consider the inclusion of variables that have influenced the relationship between intention and attitude of customers. Some consideration should be given to explore the impact of various external variables like demographic factors, security, organisational factors like management support, customer value and many others need to be considered. The lesson learned from the thesis is customer attitude and their involvement play a crucial role towards using Islamic banking products. Furthermore, it is the role of the bank managers to increase knowledge and awareness on Islamic banking products and reach out to customers providing information and benefits of Islamic banking and its products.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Albashir, Walid Ali
author_facet	Albashir, Walid Ali
author_sort	Albashir, Walid Ali
title	A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
title_short	A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
title_full	A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
title_fullStr	A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
title_full_unstemmed	A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator
title_sort	study on determinants of adopting islamic banking products in libya: the role of customer involvement and perceived usefulness as mediator
granting_institution	Universiti Malaysia Pahang
granting_department	Faculty of Industrial Management
publishDate	2019
url	http://umpir.ump.edu.my/id/eprint/29244/1/A%20study%20on%20determinants%20of%20adopting%20islamic%20banking%20products%20in%20libya.wm.pdf
_version_	1783732117276983296

A study on determinants of adopting Islamic banking products in Libya: the role of customer involvement and perceived usefulness as mediator

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