Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa

The Immigration Department of Malaysia, being the first line of defence, has always been in the limelight for its success stories as well as its flops due to integrity, system, and management issues. The debatable issue in Integrated Border Crossing Management (IBM) is the difficulty for any immigra...

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Main Author:	Muhammad Hatta, Kassim
Format:	Thesis
Language:	English
Published:	2023
Subjects:	HD28 Management Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/41480/1/ir.MUHAMMAD%20HATTA%20BIN%20KASSIM.pdf
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id	my-ump-ir.41480
record_format	uketd_dc
spelling	my-ump-ir.414802024-06-06T02:40:44Z Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa 2023-07 Muhammad Hatta, Kassim HD28 Management. Industrial Management The Immigration Department of Malaysia, being the first line of defence, has always been in the limelight for its success stories as well as its flops due to integrity, system, and management issues. The debatable issue in Integrated Border Crossing Management (IBM) is the difficulty for any immigration operator to maintain balance with compliance requirements. Thus, the department needs to keep in line with the fast-emerging threats by having proper planning to keep the department strong in the challenging emigrational environment. An IBM system commonly refers to the number of agencies manning multiple authorizations in border crossing examinations that involve the examination of people and goods. Most of the previous research have limited studies and limited data on the topic. Bukit Kayu Hitam and Padang Besar have traditionally operated to accommodate the locals and have expanded to be among the most challenging entry points due to their accessibility to multiple irregular activities. Thus, the aim of this research is to study the current implementation of the border crossing management system in managing the border between Malaysia and Thailand. Moreover, to suggest countermeasures to reduce the implementation gaps in managing the border between both countries, as the increasing gaps may lead to management issues. The research was conducted using a qualitative method (semi-structured interviews and ATLAS.ti 22 software), with results indicating that three major themes emerged which are Policy, current technology adoption, and border crossing management are factors that influence cross-border management. This illustrates the importance of having an efficient control module that reflects the smoothness of the border crossing process while maintaining national security and providing a decent examination experience to attract potential investors or business opportunities for Malaysia. Theories applied in the research significantly were beneficial in concluding the scope of research on cross border management at the location of research. 2023-07 Thesis http://umpir.ump.edu.my/id/eprint/41480/ http://umpir.ump.edu.my/id/eprint/41480/1/ir.MUHAMMAD%20HATTA%20BIN%20KASSIM.pdf pdf en public masters Universiti Malaysia Pahang Al-Sultan Abdullah Faculty of Industrial Management Suhaidah, Hussain
institution	Universiti Malaysia Pahang Al-Sultan Abdullah
collection	UMPSA Institutional Repository
language	English
advisor	Suhaidah, Hussain
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Muhammad Hatta, Kassim Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
description	The Immigration Department of Malaysia, being the first line of defence, has always been in the limelight for its success stories as well as its flops due to integrity, system, and management issues. The debatable issue in Integrated Border Crossing Management (IBM) is the difficulty for any immigration operator to maintain balance with compliance requirements. Thus, the department needs to keep in line with the fast-emerging threats by having proper planning to keep the department strong in the challenging emigrational environment. An IBM system commonly refers to the number of agencies manning multiple authorizations in border crossing examinations that involve the examination of people and goods. Most of the previous research have limited studies and limited data on the topic. Bukit Kayu Hitam and Padang Besar have traditionally operated to accommodate the locals and have expanded to be among the most challenging entry points due to their accessibility to multiple irregular activities. Thus, the aim of this research is to study the current implementation of the border crossing management system in managing the border between Malaysia and Thailand. Moreover, to suggest countermeasures to reduce the implementation gaps in managing the border between both countries, as the increasing gaps may lead to management issues. The research was conducted using a qualitative method (semi-structured interviews and ATLAS.ti 22 software), with results indicating that three major themes emerged which are Policy, current technology adoption, and border crossing management are factors that influence cross-border management. This illustrates the importance of having an efficient control module that reflects the smoothness of the border crossing process while maintaining national security and providing a decent examination experience to attract potential investors or business opportunities for Malaysia. Theories applied in the research significantly were beneficial in concluding the scope of research on cross border management at the location of research.
format	Thesis
qualification_level	Master's degree
author	Muhammad Hatta, Kassim
author_facet	Muhammad Hatta, Kassim
author_sort	Muhammad Hatta, Kassim
title	Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
title_short	Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
title_full	Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
title_fullStr	Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
title_full_unstemmed	Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa
title_sort	measuring the effectiveness of border crossing management between malaysia & thailand with reference to bukit kayu hitam – sadao and padang besar – padangbasa
granting_institution	Universiti Malaysia Pahang Al-Sultan Abdullah
granting_department	Faculty of Industrial Management
publishDate	2023
url	http://umpir.ump.edu.my/id/eprint/41480/1/ir.MUHAMMAD%20HATTA%20BIN%20KASSIM.pdf
_version_	1804887979013963776

Measuring the effectiveness of border crossing management between Malaysia & Thailand with reference to Bukit Kayu Hitam – Sadao and Padang Besar – Padangbasa

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