The relationship of organisational commitment and turnover intention amongst tourism employees in Kota Kinabalu, Sabah: the moderating effect the job tenure
The purpose of this study is to examine the relationship between components of organisational commitment (affective, continuance and normative) towards turnover intention amongst tourism employees and the effect of job tenure as mediator, specifically those employed by tour operators in Kota Kina...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/17901/1/The%20relationship%20of%20organisational%20commitment%20.pdf |
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| Summary: | The purpose of this study is to examine the relationship between components of
organisational commitment (affective, continuance and normative) towards
turnover intention amongst tourism employees and the effect of job tenure as
mediator, specifically those employed by tour operators in Kota Kinabalu. A total of
110 tour operator employees completed the questionnaire. A self-administrated
was used by the researchers to collect data. The results indicate that affective
commitment and normative commitment were negatively related to turnover
intention. While continuance commitment were not negatively related to turnover
intention. This study found out job tenure did not moderate the relationship
between organization commitment and turnover intention. Findings could highlight
the importance of tour operator creating strong relationships with employees, and
not just tourists |
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