The influence of extrinsic motivation and training on retention of hotel front desk employees
This study initially intended to examine if variables of extrinsic motivation, intrinsic motivation and training could influence retention of hotel employees, with a focus on front desk employees. Front desk employees of hotels in Sabah, were administered a combined survey of Blais, Briere, Lacha...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/17904/1/The%20influence%20of%20extrinsic%20motivation.pdf |
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| Summary: | This study initially intended to examine if variables of extrinsic motivation,
intrinsic motivation and training could influence retention of hotel employees,
with a focus on front desk employees. Front desk employees of hotels in
Sabah, were administered a combined survey of Blais, Briere, Lachance,
Riddle, and Vallerand's (1993) 16-item questionnaire to measure extrinsic and
intrinsic motivation, a 5-item questionnaire by Mayasari (2002) to measure
training and a 5-item questionnaire by Camman, Fichman, Jenkins and Klesh
(1979) to measure employee retention. Only employees of 3 star hotels and
above, of any type (city hotel, jungle resort, mangrove resort, island resort)
were included in the sample. Data was then be analyzed by conducting a
factor analysis and multiple regression. Intrinsic motivation was dropped
while conducting the analysis as no data could be tabulated by SPSS. Hence
proceeding with just two independent variables, of extrinsic motivation and
training, and retaining the dependent variable as employee retention. This
study thus tested two hypotheses: (i) There is a positive relationship between
extrinsic motivation and employee retention of front desk employees, (ii) that
training has a positive effect on front desk employees retention of front desk
employees. |
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