Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector

Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the impor...

Full description

Saved in:

Bibliographic Details
Main Author:	Farooq Anwar
Format:	Thesis
Language:	English English
Published:	2017
Subjects:	HM1106-1171 Interpersonal relations Social behavior
Online Access:	https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-ums-ep.37924
record_format	uketd_dc
spelling	my-ums-ep.379242024-01-12T01:36:13Z Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector 2017 Farooq Anwar HM1106-1171 Interpersonal relations. Social behavior Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the importance of mistreatment and can be seen exploring its multifaceted dimensions and its relationships with numerous other variables. Yet the scope of current study is to investigate the detrimental effects of this mistreatment upon work outcomes of employees highlighting the mediation mechanism of stress and moderation of social support. The current study therefore, addresses the issue of interpersonal mistreatment and its possible consequences on employees. A sample of 529 usable responses was used for final analysis from total population i.e. employees working in Banking Sector of Pakistan. The scale was developed using adopted valid questionnaires to address the issue of validity in this cross-sectional study. The response rate for return was found to be around 34%. Analyses were done using SPSS and Smart PLS 2 by constructing measurement and structural models. The results revealed that all four forms of mistreatments lead towards a stress at workplace among employees ultimately affecting their job outcomes hence proving the mediation mechanism among variables. Social support, was found to have a significant impact as a moderator mitigating the gravity of the stress caused by mistreatments and their adverse consequences on the various job outcomes. The study has not only served to bridge the gap in literature of mistreatments but also provided a deep insight to the managers, practitioners and policy makers in banking sector of Pakistan in better comprehension of the mechanism and its consequences. 2017 Thesis https://eprints.ums.edu.my/id/eprint/37924/ https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf text en validuser https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf text en public dphil doctoral Universiti Malaysia Sabah Fakulti Perniagaan, Ekonomi dan Perakaunan
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English English
topic	HM1106-1171 Interpersonal relations Social behavior
spellingShingle	HM1106-1171 Interpersonal relations Social behavior Farooq Anwar Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
description	Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the importance of mistreatment and can be seen exploring its multifaceted dimensions and its relationships with numerous other variables. Yet the scope of current study is to investigate the detrimental effects of this mistreatment upon work outcomes of employees highlighting the mediation mechanism of stress and moderation of social support. The current study therefore, addresses the issue of interpersonal mistreatment and its possible consequences on employees. A sample of 529 usable responses was used for final analysis from total population i.e. employees working in Banking Sector of Pakistan. The scale was developed using adopted valid questionnaires to address the issue of validity in this cross-sectional study. The response rate for return was found to be around 34%. Analyses were done using SPSS and Smart PLS 2 by constructing measurement and structural models. The results revealed that all four forms of mistreatments lead towards a stress at workplace among employees ultimately affecting their job outcomes hence proving the mediation mechanism among variables. Social support, was found to have a significant impact as a moderator mitigating the gravity of the stress caused by mistreatments and their adverse consequences on the various job outcomes. The study has not only served to bridge the gap in literature of mistreatments but also provided a deep insight to the managers, practitioners and policy makers in banking sector of Pakistan in better comprehension of the mechanism and its consequences.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Farooq Anwar
author_facet	Farooq Anwar
author_sort	Farooq Anwar
title	Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_short	Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_full	Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_fullStr	Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_full_unstemmed	Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_sort	interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in pakistan banking sector
granting_institution	Universiti Malaysia Sabah
granting_department	Fakulti Perniagaan, Ekonomi dan Perakaunan
publishDate	2017
url	https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf
_version_	1794022692004823040

Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector

Similar Items