The effectiveness of successful maintenance management in public hospital building
Building maintenance is an important aspect in facility management and should be given particular emphasis especially for complex buildings such as hospital so that it can operate at an optimal level. Despite the concern of the government to allocate a sum of budget for aspects such as building main...
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| Format: | Thesis |
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| Language: | English |
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| Online Access: | http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78000/1/Page%201-24.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78000/2/Full%20text.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78000/4/Mardhiah%20Farhana.pdf |
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| Summary: | Building maintenance is an important aspect in facility management and should be given particular emphasis especially for complex buildings such as hospital so that it can operate at an optimal level. Despite the concern of the government to allocate a sum of budget for aspects such as building maintenance, the level of maintenance management for public buildings are still unsatisfactory and ineffective. The same problem also arises in public hospitals where poor performance showed by the appointed contractors in the aspects of maintenance management. According to the survey results, various other
factors influenced the effectiveness and success of facility management in hospital buildings. But these factors can be summarized into three main constructs namely 1) individual factors, 2) maintenance aspects and 3) administrative and organizational factors. Hence, this study aims to identify the key indicator of the effectiveness and key
success of the implementation of maintenance management in public hospitals, evaluating the relationship between the effectiveness and successful maintenance management of public hospitals and factoring the dimension of maintenance management effectiveness in public hospitals. A survey approach has been chosen as the method for
data collection and the target respondents in this study are composed of the maintenance managers in the hospitals in the Northern region of Peninsular Malaysia which are maintained by Edgenta Mediserve Sdn Bhd. Self-administration techniques has been used to carry out the set of questionnaire to the 32 maintenance managers in public hospitals in the Northern region and all survey questions sets have been successfully completed by the respondents. Descriptive analysis have been used to determine the effectiveness and successful maintenance management in public hospitals. Descriptive analysis results of the key indicator of the effectiveness of maintenance management in public hospitals showed that all constructs are considered as important and significant and accepted as a key indicator in the maintenance management of public hospitals.
While the analysis results of the key success of maintenance management in public hospitals found that the six dimensions namely failure, reliability of equipment, time, quality, maintenance cost and safety are very important and accepted as the key success of maintenance management of public hospitals. Next, the relationship between the effectiveness and successful maintenance management had been achieved by using Pearson correlation and found that all three constructs have a great relationship with the successful maintenance management in public hospitals. The final analysis conducted for factoring the dimensions of maintenance management effectiveness is known as factor analysis. Result of the analysis found that three initial constructs are 1) individual factors, 2) maintenance aspects, 3) administration and organizational factors have formed two
new constructs which are 1) administrative and organizational factors and 2) technical aspects. Overall, these findings are consistent with the findings of previous studies. |
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