A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies

Quality tools and technique can be used to achieve continuous improvement of quality in the manufacturing industry. This research is focused on manufacturing companies located in the states of Perlis and Kedah. The study examines whether manufacturing companies employ quality tools and techniques...

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Main Author:	Che Padzilah, Yaacob
Format:	Thesis
Language:	English
Subjects:	Quality Manufacturing industry Quality management systems Tools and techniques
Online Access:	http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/1/Page%201-24.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/2/Full%20Text.pdf
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spelling	my-unimap-98792010-10-18T14:37:54Z A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies Che Padzilah, Yaacob Quality tools and technique can be used to achieve continuous improvement of quality in the manufacturing industry. This research is focused on manufacturing companies located in the states of Perlis and Kedah. The study examines whether manufacturing companies employ quality tools and techniques in their daily operations. In addition, it identifies the problems and challenges faced during the implementation of the tools and techniques on the manufacturing shop floor. The study uses mail questionnaires and structured interviews as its main instruments of data collection. In this study four hypotheses are developed based on the theoretical framework, of which the variables are in the categories of independent, dependent and moderating variables. Independent variables comprise of company location, number of years the company has been operating (referred to as “level of maturity”), annual sales turnover, number of full time employees, product(s) of the company, and quality standard certification. Meanwhile, the dependent variables are the issues in the implementation of quality tools and techniques, and how quality tools and techniques help the companies. Moderating variables in this research are the actual use of quality tools and techniques and information regarding the respondents who answered the questionnaire on behalf of the company. Data was analysed using independent T-Test and one-way analysis of variance (ANOVA) and the results helped to identify the problems and challenges faced during the implementation of the tools and techniques. The findings of this study reveal that quality tools and techniques are indeed being used by the companies but each with varying degree. The results reveal that companies that implement ISO 9000 quality system tend to use more quality tools and techniques compared to companies without quality systems. The study indicated that high sales turnover has no impact on planning, budget and training as well as the implementation of quality tools and techniques. It also indicates that the level of maturity does not have any bearing on the implementation of quality tools and techniques. Lastly, higher numbers of work forces do not necessarily bring about issues of communication and teamwork in order to implement quality tools and techniques in the company. In conclusion, the overall results from this study show that training, teamwork, communication, planning, and budgeting have no impact at the companies in Perlis and Kedah. Universiti Malaysia Perlis (UniMAP) 2010 Thesis en http://dspace.unimap.edu.my/123456789/9879 http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/1/Page%201-24.pdf 0a9a002c1f23037fa616d3afcce234ef http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/2/Full%20Text.pdf 9df8fda2e9ef8e7e8f1deaf3e88e7b9a http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/3/license.txt 9a534112634ca93f39f294bf71e92193 Quality Manufacturing industry Quality management systems Tools and techniques School of Manufacturing Engineering
institution	Universiti Malaysia Perlis
collection	UniMAP Institutional Repository
language	English
topic	Quality Manufacturing industry Quality management systems Tools and techniques
spellingShingle	Quality Manufacturing industry Quality management systems Tools and techniques Che Padzilah, Yaacob A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
description	Quality tools and technique can be used to achieve continuous improvement of quality in the manufacturing industry. This research is focused on manufacturing companies located in the states of Perlis and Kedah. The study examines whether manufacturing companies employ quality tools and techniques in their daily operations. In addition, it identifies the problems and challenges faced during the implementation of the tools and techniques on the manufacturing shop floor. The study uses mail questionnaires and structured interviews as its main instruments of data collection. In this study four hypotheses are developed based on the theoretical framework, of which the variables are in the categories of independent, dependent and moderating variables. Independent variables comprise of company location, number of years the company has been operating (referred to as “level of maturity”), annual sales turnover, number of full time employees, product(s) of the company, and quality standard certification. Meanwhile, the dependent variables are the issues in the implementation of quality tools and techniques, and how quality tools and techniques help the companies. Moderating variables in this research are the actual use of quality tools and techniques and information regarding the respondents who answered the questionnaire on behalf of the company. Data was analysed using independent T-Test and one-way analysis of variance (ANOVA) and the results helped to identify the problems and challenges faced during the implementation of the tools and techniques. The findings of this study reveal that quality tools and techniques are indeed being used by the companies but each with varying degree. The results reveal that companies that implement ISO 9000 quality system tend to use more quality tools and techniques compared to companies without quality systems. The study indicated that high sales turnover has no impact on planning, budget and training as well as the implementation of quality tools and techniques. It also indicates that the level of maturity does not have any bearing on the implementation of quality tools and techniques. Lastly, higher numbers of work forces do not necessarily bring about issues of communication and teamwork in order to implement quality tools and techniques in the company. In conclusion, the overall results from this study show that training, teamwork, communication, planning, and budgeting have no impact at the companies in Perlis and Kedah.
format	Thesis
author	Che Padzilah, Yaacob
author_facet	Che Padzilah, Yaacob
author_sort	Che Padzilah, Yaacob
title	A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
title_short	A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
title_full	A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
title_fullStr	A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
title_full_unstemmed	A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies
title_sort	study of quality tools and techniques employed in perlis and kedah manufacturing companies
granting_institution	Universiti Malaysia Perlis (UniMAP)
granting_department	School of Manufacturing Engineering
url	http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/1/Page%201-24.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/9879/2/Full%20Text.pdf
_version_	1747836781264371712

A study of quality tools and techniques employed in Perlis and Kedah manufacturing companies

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