Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors

As employees have become more educated, independent, and strive to be the best, they have begun to aim for better working life towards improving organizational outcomes. Besides, since most researches related to the hotel industry have concentrated on enhancing the wellbeing of its organization memb...

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Main Author:	Kasa, Mark Edmund
Format:	Thesis
Language:	English
Published:	2015
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/10759/1/Mark.pdf
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id	my-unimas-ir.10759
record_format	uketd_dc
spelling	my-unimas-ir.107592023-06-15T03:33:06Z Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors 2015 Kasa, Mark Edmund H Social Sciences (General) As employees have become more educated, independent, and strive to be the best, they have begun to aim for better working life towards improving organizational outcomes. Besides, since most researches related to the hotel industry have concentrated on enhancing the wellbeing of its organization members, this study fits the field of organization development and its application to employees at workplace. This study emphasized on the flow at work and the influence of antecedents (Job characteristic and Burnout), hence the impact on the positive outcome (Organizational Citizenship Behavior) and the negative outcome (Work- Family Conflict). Job characteristic acted as the positive experience, whilst Burnout acted as the negative experience. More specifically, this study utilized moderated mediation approach, whereby socio-cultural factors (Individualism/collectivism) had been assigned as the moderator. The targeted population sample consisted of full-time 3, 4, and 5 star rated hotel employees from various departments in Sarawak, Malaysia. A total of 293 valid responses were obtained, which yielded a final response rate of 58.6%. A 2-stage Structural Equation Modeling (AMOS version 21) technique was used to test the validity of the overall model and the hypothesized relationship between the hypothesized constructs. In addition, this study employed the cross-sectional research design and was conducted within a hotel setting in the Malaysian context. In this study, the mixed-method approach of data analyses was utilized, which was the qualitative method of an in-depth interview, while the quantitative method involved descriptive statistics, Pearson Correlation, and Structural Equation Modeling (SEM). Furthermore, two stages of approaches for the measurement model had been implemented. The result from the Structural Equation Modeling AMOS version 21 indicated that there was a significant relationship between flow and organizational citizenship behavior. None of the antecedents predicted flow while flow did not mediate both antecedents and outcomes. In addition, socio-cultural factor (Individualism) showed a moderating effect in the relationship between flow and organizational citizenship behavior. Understanding these relationships will provide a strategy for hotel employers to attract and to retain or to develop the most capable and talented human capital in the industry. In addition, it will also help hotel employers to facilitate flow experience for greater job satisfaction among the employees towards improving their competitiveness in the hotel business. Universiti Malaysia Sarawak, (UNIMAS) 2015 Thesis http://ir.unimas.my/id/eprint/10759/ http://ir.unimas.my/id/eprint/10759/1/Mark.pdf text en validuser phd doctoral Universiti Malaysia Sarawak Faculty of Cognitive Sciences and Human Development.
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Kasa, Mark Edmund Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
description	As employees have become more educated, independent, and strive to be the best, they have begun to aim for better working life towards improving organizational outcomes. Besides, since most researches related to the hotel industry have concentrated on enhancing the wellbeing of its organization members, this study fits the field of organization development and its application to employees at workplace. This study emphasized on the flow at work and the influence of antecedents (Job characteristic and Burnout), hence the impact on the positive outcome (Organizational Citizenship Behavior) and the negative outcome (Work- Family Conflict). Job characteristic acted as the positive experience, whilst Burnout acted as the negative experience. More specifically, this study utilized moderated mediation approach, whereby socio-cultural factors (Individualism/collectivism) had been assigned as the moderator. The targeted population sample consisted of full-time 3, 4, and 5 star rated hotel employees from various departments in Sarawak, Malaysia. A total of 293 valid responses were obtained, which yielded a final response rate of 58.6%. A 2-stage Structural Equation Modeling (AMOS version 21) technique was used to test the validity of the overall model and the hypothesized relationship between the hypothesized constructs. In addition, this study employed the cross-sectional research design and was conducted within a hotel setting in the Malaysian context. In this study, the mixed-method approach of data analyses was utilized, which was the qualitative method of an in-depth interview, while the quantitative method involved descriptive statistics, Pearson Correlation, and Structural Equation Modeling (SEM). Furthermore, two stages of approaches for the measurement model had been implemented. The result from the Structural Equation Modeling AMOS version 21 indicated that there was a significant relationship between flow and organizational citizenship behavior. None of the antecedents predicted flow while flow did not mediate both antecedents and outcomes. In addition, socio-cultural factor (Individualism) showed a moderating effect in the relationship between flow and organizational citizenship behavior. Understanding these relationships will provide a strategy for hotel employers to attract and to retain or to develop the most capable and talented human capital in the industry. In addition, it will also help hotel employers to facilitate flow experience for greater job satisfaction among the employees towards improving their competitiveness in the hotel business.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Kasa, Mark Edmund
author_facet	Kasa, Mark Edmund
author_sort	Kasa, Mark Edmund
title	Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
title_short	Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
title_full	Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
title_fullStr	Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
title_full_unstemmed	Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors
title_sort	antecedents and outcomes of flow in sarawak’s hotel industry with moderating effects of socio-cultural factors
granting_institution	Universiti Malaysia Sarawak
granting_department	Faculty of Cognitive Sciences and Human Development.
publishDate	2015
url	http://ir.unimas.my/id/eprint/10759/1/Mark.pdf
_version_	1783728070102876160

Antecedents and outcomes of flow in Sarawak’s hotel industry with moderating effects of socio-cultural factors

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