The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
Tourism means to travel for recreational, leisure or business purposes. The World Tourism Organization (1995) defmes tourists as people "traveling and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. Besides that,...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://ir.unimas.my/id/eprint/13052/1/Derrick%20Pui%20Len%20Khan%20ft.pdf |
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