A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research

This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectivene...

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Main Author:	Loh,, Elizabeth.
Format:	Thesis
Language:	English
Published:	1998
Subjects:	HD Industries Land use Labor
Online Access:	http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf
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id	my-unimas-ir.16346
record_format	uketd_dc
spelling	my-unimas-ir.163462023-03-09T08:34:53Z A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research 1998 Loh,, Elizabeth. HD Industries. Land use. Labor This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectiveness of the hotline might be influenced by the lack of service culture in the organization. The study was exploratory in nature using research. It is therefore assumed that the data collected and analyzed were valid reliable. 1998 Thesis http://ir.unimas.my/id/eprint/16346/ http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf text en validuser masters Universiti Malaysia Sarawak, (UNIMAS) Faculty of Cognitive Sciences and Human Development
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Loh,, Elizabeth. A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
description	This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectiveness of the hotline might be influenced by the lack of service culture in the organization. The study was exploratory in nature using research. It is therefore assumed that the data collected and analyzed were valid reliable.
format	Thesis
qualification_level	Master's degree
author	Loh,, Elizabeth.
author_facet	Loh,, Elizabeth.
author_sort	Loh,, Elizabeth.
title	A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_short	A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_full	A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_fullStr	A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_full_unstemmed	A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_sort	study of the hotline complaint service in kuching city south council with a view ot making it more effective through action research
granting_institution	Universiti Malaysia Sarawak, (UNIMAS)
granting_department	Faculty of Cognitive Sciences and Human Development
publishDate	1998
url	http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf
_version_	1783728192969768960

A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research

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