Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach

This project employed the Action Learning approach in exploring the way to improve communication practices within Section ill, Human Resource Management Division, Chief Minister' s Department, Kuching, Sarawak. By its statement of vision, Section ill aspires to be the most efficient, innovati...

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Main Author:	Sharifah Alauyah, Bte. Syed Muhammad Shibli.
Format:	Thesis
Language:	English
Published:	1998
Subjects:	HF Commerce
Online Access:	http://ir.unimas.my/id/eprint/3667/1/Sharifah%20Alauyah.pdf
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id	my-unimas-ir.3667
record_format	uketd_dc
spelling	my-unimas-ir.36672023-08-16T08:05:15Z Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach 1998 Sharifah Alauyah, Bte. Syed Muhammad Shibli. HF Commerce This project employed the Action Learning approach in exploring the way to improve communication practices within Section ill, Human Resource Management Division, Chief Minister' s Department, Kuching, Sarawak. By its statement of vision, Section ill aspires to be the most efficient, innovation and proactive arm of the Chief Minister's Department, providing fast and quality service to the government and their customeJK'The Section is serving not only the external customer -civil servants from the other ministries, government departments, government agencies or statutory bodies as well as members of the public, but also those working in the organisation itself, i.e. other sections of the Human Resource Division. Based on the preliminary observation done, it was identified that the communication practices within the Section needs to be improved. The problem of lacking effective communication may lead to the functional incompetence of the Section. With its service-oriented function, the Section must therefore project a very positive image of excellence, efficiency and effectiveness to the whole organisation. It was also justified that an Action Learning approach could be used in this exploratory research project. The method consists of spiral of cycles of planning, action, observation, reflection and evaluation. This project has highlighted a number of processes and characteristics of the Action Learning method that emerged from the meeting, discussions and observations on the Action Research Group members and their learning sets. By exploring the used of Action Learning method to improve communication, the researcher is convinced that this method will be a promising approach to explore. Though the project was limited due to time constraints and some other limiting factors, it was evidenced that the participants involved were convinced that the method can be further introduced to the employees in the entire organisation. The participants also admitted that learning takes time, nevertheless exploring the method should be seen as part of acquiring more knowledge and skills towards bringing changes and improvement and each and everyone in the organisation should get involved. Though the improvement in communication moved in a moderate pace, it should not be seen as a cutting point to judge that the participants involved were not effective in carrying out the Action Learning project. It was unquestionable that the participant'! were trying their very best to explore, learn and use the method to improve communication within the Section. It was also justified that learning took place and the research questions were acceptably answered. 1998 Thesis http://ir.unimas.my/id/eprint/3667/ http://ir.unimas.my/id/eprint/3667/1/Sharifah%20Alauyah.pdf text en validuser masters Universiti Malaysia Sarawak (UNIMAS) Faculty of Cognitive Sciences and Human Development
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HF Commerce
spellingShingle	HF Commerce Sharifah Alauyah, Bte. Syed Muhammad Shibli. Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
description	This project employed the Action Learning approach in exploring the way to improve communication practices within Section ill, Human Resource Management Division, Chief Minister' s Department, Kuching, Sarawak. By its statement of vision, Section ill aspires to be the most efficient, innovation and proactive arm of the Chief Minister's Department, providing fast and quality service to the government and their customeJK'The Section is serving not only the external customer -civil servants from the other ministries, government departments, government agencies or statutory bodies as well as members of the public, but also those working in the organisation itself, i.e. other sections of the Human Resource Division. Based on the preliminary observation done, it was identified that the communication practices within the Section needs to be improved. The problem of lacking effective communication may lead to the functional incompetence of the Section. With its service-oriented function, the Section must therefore project a very positive image of excellence, efficiency and effectiveness to the whole organisation. It was also justified that an Action Learning approach could be used in this exploratory research project. The method consists of spiral of cycles of planning, action, observation, reflection and evaluation. This project has highlighted a number of processes and characteristics of the Action Learning method that emerged from the meeting, discussions and observations on the Action Research Group members and their learning sets. By exploring the used of Action Learning method to improve communication, the researcher is convinced that this method will be a promising approach to explore. Though the project was limited due to time constraints and some other limiting factors, it was evidenced that the participants involved were convinced that the method can be further introduced to the employees in the entire organisation. The participants also admitted that learning takes time, nevertheless exploring the method should be seen as part of acquiring more knowledge and skills towards bringing changes and improvement and each and everyone in the organisation should get involved. Though the improvement in communication moved in a moderate pace, it should not be seen as a cutting point to judge that the participants involved were not effective in carrying out the Action Learning project. It was unquestionable that the participant'! were trying their very best to explore, learn and use the method to improve communication within the Section. It was also justified that learning took place and the research questions were acceptably answered.
format	Thesis
qualification_level	Master's degree
author	Sharifah Alauyah, Bte. Syed Muhammad Shibli.
author_facet	Sharifah Alauyah, Bte. Syed Muhammad Shibli.
author_sort	Sharifah Alauyah, Bte. Syed Muhammad Shibli.
title	Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
title_short	Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
title_full	Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
title_fullStr	Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
title_full_unstemmed	Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach
title_sort	exploring the way to improve communication practices within section iii, human resource management division chief minister's department : an action learning approach
granting_institution	Universiti Malaysia Sarawak (UNIMAS)
granting_department	Faculty of Cognitive Sciences and Human Development
publishDate	1998
url	http://ir.unimas.my/id/eprint/3667/1/Sharifah%20Alauyah.pdf
_version_	1783727937764196352

Exploring the way to improve communication practices within section III, Human Resource Management Division Chief Minister's Department : an action learning approach

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