Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research

The delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department has been identified as a real problem that existed in the department. The problem is evident from the complaint letters from the public, audit queries and the high number of outstandi...

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Main Author:	Edward, Kendy
Format:	Thesis
Language:	English
Published:	1998
Subjects:	HV Social pathology Social and public welfare
Online Access:	http://ir.unimas.my/id/eprint/3703/1/Kendy.pdf
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id	my-unimas-ir.3703
record_format	uketd_dc
spelling	my-unimas-ir.37032023-03-13T07:11:57Z Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research 1998 Edward, Kendy HV Social pathology. Social and public welfare The delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department has been identified as a real problem that existed in the department. The problem is evident from the complaint letters from the public, audit queries and the high number of outstanding public assistance cases which had not been investigated as at the end of the year. This study therefore attempted to investigate ways of improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research. For the purpose of this study, an action research group comprising 8 officers from the department including the researcher had been formed to take part in the research process in addressing the problem. Besides, 37 field officers involving Asst. Social Welfare officers and Social Welfare Assistants were given a set of questionnaires in the survey regarding the delivery and management of public assistance cases. An interview was also carried out with 26 public assistance recipients from Kuching and Samarahan Divisions to find out about their problems faced with regards to their application, investigation and payment of their public assistance. 1998 Thesis http://ir.unimas.my/id/eprint/3703/ http://ir.unimas.my/id/eprint/3703/1/Kendy.pdf text en validuser masters Universiti Malaysia Sarawak (UNIMAS) Faculty of Cognitive Sciences and Human Development
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HV Social pathology Social and public welfare
spellingShingle	HV Social pathology Social and public welfare Edward, Kendy Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
description	The delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department has been identified as a real problem that existed in the department. The problem is evident from the complaint letters from the public, audit queries and the high number of outstanding public assistance cases which had not been investigated as at the end of the year. This study therefore attempted to investigate ways of improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research. For the purpose of this study, an action research group comprising 8 officers from the department including the researcher had been formed to take part in the research process in addressing the problem. Besides, 37 field officers involving Asst. Social Welfare officers and Social Welfare Assistants were given a set of questionnaires in the survey regarding the delivery and management of public assistance cases. An interview was also carried out with 26 public assistance recipients from Kuching and Samarahan Divisions to find out about their problems faced with regards to their application, investigation and payment of their public assistance.
format	Thesis
qualification_level	Master's degree
author	Edward, Kendy
author_facet	Edward, Kendy
author_sort	Edward, Kendy
title	Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
title_short	Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
title_full	Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
title_fullStr	Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
title_full_unstemmed	Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research
title_sort	improving the delivery and management of public assistance to the target groups of the sarawak state social welfare department, through action research
granting_institution	Universiti Malaysia Sarawak (UNIMAS)
granting_department	Faculty of Cognitive Sciences and Human Development
publishDate	1998
url	http://ir.unimas.my/id/eprint/3703/1/Kendy.pdf
_version_	1783727945175531520

Improving the delivery and management of public assistance to the target groups of the Sarawak State Social Welfare Department, through action research

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