Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department

This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the Sarawak public sector, drawing on the Sarawak State Treasury Department as a case study. It seeks to identify issues and challenges, critical success factor, impact on the agency in implemen...

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Main Author:	Sharifah Rodziah, Binti Sayeed Aman Ghazali
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HB Economic Theory
Online Access:	http://ir.unimas.my/id/eprint/9091/1/Sharifah%20Rodziah.pdf
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id	my-unimas-ir.9091
record_format	uketd_dc
spelling	my-unimas-ir.90912023-08-03T02:18:47Z Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department 2013 Sharifah Rodziah, Binti Sayeed Aman Ghazali HB Economic Theory This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the Sarawak public sector, drawing on the Sarawak State Treasury Department as a case study. It seeks to identify issues and challenges, critical success factor, impact on the agency in implementing the BSC and the linkage between Corporate Governance. Content Analysis and the MAXQDA J J software are being utilised to analyse the research data) The data are from two sources, the interviews and JPNS's records and documentation on the agency's BSC. The findings reveal perceived BSC utility as performance measurement, reporting and performance management role. This study identifies users' perceptions of the key challenges, critical success factors, impact on the agency's performance and service delivery, benefits of BSC and highlights their significance for both practice and theory. It adds to prior studies by specifically examining the factors that support and impede the effective implementation ofthe BSC in public sector contexts. BSC had made the agency as a strategy focus organisation driven by the top management support and commitment, effective communication, system support and comprehensive quality structure which saw improvement in performance and effective service delivery. Universiti Malaysia Sarawak, (UNIMAS) 2013 Thesis http://ir.unimas.my/id/eprint/9091/ http://ir.unimas.my/id/eprint/9091/1/Sharifah%20Rodziah.pdf text en validuser masters Universiti Malaysia Sarawak, (UNIMAS) Faculty of Economics and Business
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HB Economic Theory
spellingShingle	HB Economic Theory Sharifah Rodziah, Binti Sayeed Aman Ghazali Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
description	This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the Sarawak public sector, drawing on the Sarawak State Treasury Department as a case study. It seeks to identify issues and challenges, critical success factor, impact on the agency in implementing the BSC and the linkage between Corporate Governance. Content Analysis and the MAXQDA J J software are being utilised to analyse the research data) The data are from two sources, the interviews and JPNS's records and documentation on the agency's BSC. The findings reveal perceived BSC utility as performance measurement, reporting and performance management role. This study identifies users' perceptions of the key challenges, critical success factors, impact on the agency's performance and service delivery, benefits of BSC and highlights their significance for both practice and theory. It adds to prior studies by specifically examining the factors that support and impede the effective implementation ofthe BSC in public sector contexts. BSC had made the agency as a strategy focus organisation driven by the top management support and commitment, effective communication, system support and comprehensive quality structure which saw improvement in performance and effective service delivery.
format	Thesis
qualification_level	Master's degree
author	Sharifah Rodziah, Binti Sayeed Aman Ghazali
author_facet	Sharifah Rodziah, Binti Sayeed Aman Ghazali
author_sort	Sharifah Rodziah, Binti Sayeed Aman Ghazali
title	Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
title_short	Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
title_full	Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
title_fullStr	Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
title_full_unstemmed	Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department
title_sort	effective implementation of the balanced scorecard in the sarawak public sector: a case study on sarawak state treasury department
granting_institution	Universiti Malaysia Sarawak, (UNIMAS)
granting_department	Faculty of Economics and Business
publishDate	2013
url	http://ir.unimas.my/id/eprint/9091/1/Sharifah%20Rodziah.pdf
_version_	1783728028848750592

Effective implementation of the balanced scorecard in the Sarawak Public Sector: a case study on Sarawak State Treasury Department

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