Assessing the psychological preparedness of Emergency Response Team (ERT) at Mobile Switching Centres (MSC) for Digi Telecommunications Sdn.Bhd.
This study was conducted to assess the psychological skill of Emergency Response Teams (ERT) at various Mobile Switch Centers (MSC) for DiGi Telecom nationwide in responding to emergency at the work place. The research methodology adopted is by population and random sampling. The use of questionn...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2001
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/105888/1/FK%202001%2075%20IR.pdf |
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| Summary: | This study was conducted to assess the psychological skill of Emergency Response Teams
(ERT) at various Mobile Switch Centers (MSC) for DiGi Telecom nationwide in
responding to emergency at the work place. The research methodology adopted is by
population and random sampling. The use of questionnaires based on the self assessment
of psychological skills by Dr. Michael 1. Asken (1993) was used to study the strength and
weaknesses on the performance or response of relevant psychological skills. The results
on the effectiveness of the psychological skills for DiGi ERT were used as a comparison
with the Bomba Hazmat Team Penang as control. The psychological skills profile
consisting seven conditions namely: confidence, physical arousal, attention control,
arousal control, imagery use, commitment, self talk use, and physical condition were
examined and analyzed. The results show level of psychological preparedness of ERT
and level of psychological varies among the MSC ERTs with a significance value of less
than 0.05. The other demographic aspects regarding age, education, rank, duration in
ERT, fire fighting experience and fire fighting training attended do have significant effects
on psychological skills. |
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