Collaborative Knowledge Management System strategic planning model in public higher learning institutions

In line with the organization’s mission statement to become more competitive in fulfilling the global needs, knowledge has become a powerful asset leading towards the mission’s success. The organization has to pay extra attention in managing their valuable knowledge to produce better results in orde...

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Main Author:	Hashim, Siti Noorasmah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Knowledge management Information technology
Online Access:	http://psasir.upm.edu.my/id/eprint/113999/1/113999.pdf
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id	my-upm-ir.113999
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spelling	my-upm-ir.1139992024-12-05T01:22:45Z Collaborative Knowledge Management System strategic planning model in public higher learning institutions 2017-05 Hashim, Siti Noorasmah In line with the organization’s mission statement to become more competitive in fulfilling the global needs, knowledge has become a powerful asset leading towards the mission’s success. The organization has to pay extra attention in managing their valuable knowledge to produce better results in order to decide future actions. This can be done via the implementation of Collaborative Knowledge Management System (CKMS) to computerize the KM processes in the organization effectively. However, developing and implementing the CKMS needs a proper planning to preclude the unsuccessful system usage at the implementation level, if the strategic approach is not applied, particularly in the public higher learning institutions (PHLI). PHLI, as a knowledge hub institutions which comprises of many experts in various fields of knowledge, has become significant to have a proper standard of strategy in developing and implementing KMS to manage their knowledge effectively and efficiently. Although there is an increase in the studies that recommended KMS guidelines or strategic planning in various domains, the proposed solutions were mostly not empirically verified or validated. There was also limited study focusing on the comprehensive strategy to develop and implement the CKMS effectively to enhance the quality of knowledge services, especially in PHLI. Therefore, it is necessary and become a motivation for conducting this study and to propose a comprehensive CKMS Strategic Planning (CKMS2P) Model that can enhance the quality of knowledge services in the PHLI, significantly. The model aims to enhance the management ability in managing knowledge by increasing the CKMS effectiveness in the organization. The construction of the model is based on Systematic Literature Review (SLR), which aims to aggregate all existing evidences on a research questions analytically and rigorously. The CKMS2P model is verified by conducting a preliminary survey and the validation of the model effectiveness is done via a hands on assessment and a post survey on the prototype system, namely CKMS2PMonitor which is incorporated with the CKMS2P Model. The survey was executed in 5 PHLI in Klang Valley and analyzed empirically by applying the Rasch analysis and Structured Equation Modelling (SEM) analysis. The Rasch analysis results show higher agreeable measures on the survey items which verified the respondents’ satisfaction with the action plans listed in the CKMS2P Model. The correlation analysis, using PLS-SEM also confirms that all hypotheses relationships between strategies towards the CKMS effectiveness, are supported. Finally, the post survey results, which indicate a higher agreeable measures of the model and the CKMS2PMonitor as a prototype system in terms of effectiveness and efficiency, has validated the model significantly. This concludes that the CKMS2P Model is comprehensive and effective to be implemented in the organization. By utilizing the CKMS2PMonitor, the CKMS2P Model implementation can be monitored and managed effectively in achieving fast results in the decision making process with less time and effort, indirectly increasing the effectiveness of CKMS usage in the organization. Knowledge management Information technology 2017-05 Thesis http://psasir.upm.edu.my/id/eprint/113999/ http://psasir.upm.edu.my/id/eprint/113999/1/113999.pdf text en public http://ethesis.upm.edu.my/id/eprint/18057 masters Universiti Putra Malaysia Knowledge management Information technology Abdullah, Rusli
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Abdullah, Rusli
topic	Knowledge management Information technology
spellingShingle	Knowledge management Information technology Hashim, Siti Noorasmah Collaborative Knowledge Management System strategic planning model in public higher learning institutions
description	In line with the organization’s mission statement to become more competitive in fulfilling the global needs, knowledge has become a powerful asset leading towards the mission’s success. The organization has to pay extra attention in managing their valuable knowledge to produce better results in order to decide future actions. This can be done via the implementation of Collaborative Knowledge Management System (CKMS) to computerize the KM processes in the organization effectively. However, developing and implementing the CKMS needs a proper planning to preclude the unsuccessful system usage at the implementation level, if the strategic approach is not applied, particularly in the public higher learning institutions (PHLI). PHLI, as a knowledge hub institutions which comprises of many experts in various fields of knowledge, has become significant to have a proper standard of strategy in developing and implementing KMS to manage their knowledge effectively and efficiently. Although there is an increase in the studies that recommended KMS guidelines or strategic planning in various domains, the proposed solutions were mostly not empirically verified or validated. There was also limited study focusing on the comprehensive strategy to develop and implement the CKMS effectively to enhance the quality of knowledge services, especially in PHLI. Therefore, it is necessary and become a motivation for conducting this study and to propose a comprehensive CKMS Strategic Planning (CKMS2P) Model that can enhance the quality of knowledge services in the PHLI, significantly. The model aims to enhance the management ability in managing knowledge by increasing the CKMS effectiveness in the organization. The construction of the model is based on Systematic Literature Review (SLR), which aims to aggregate all existing evidences on a research questions analytically and rigorously. The CKMS2P model is verified by conducting a preliminary survey and the validation of the model effectiveness is done via a hands on assessment and a post survey on the prototype system, namely CKMS2PMonitor which is incorporated with the CKMS2P Model. The survey was executed in 5 PHLI in Klang Valley and analyzed empirically by applying the Rasch analysis and Structured Equation Modelling (SEM) analysis. The Rasch analysis results show higher agreeable measures on the survey items which verified the respondents’ satisfaction with the action plans listed in the CKMS2P Model. The correlation analysis, using PLS-SEM also confirms that all hypotheses relationships between strategies towards the CKMS effectiveness, are supported. Finally, the post survey results, which indicate a higher agreeable measures of the model and the CKMS2PMonitor as a prototype system in terms of effectiveness and efficiency, has validated the model significantly. This concludes that the CKMS2P Model is comprehensive and effective to be implemented in the organization. By utilizing the CKMS2PMonitor, the CKMS2P Model implementation can be monitored and managed effectively in achieving fast results in the decision making process with less time and effort, indirectly increasing the effectiveness of CKMS usage in the organization.
format	Thesis
qualification_level	Master's degree
author	Hashim, Siti Noorasmah
author_facet	Hashim, Siti Noorasmah
author_sort	Hashim, Siti Noorasmah
title	Collaborative Knowledge Management System strategic planning model in public higher learning institutions
title_short	Collaborative Knowledge Management System strategic planning model in public higher learning institutions
title_full	Collaborative Knowledge Management System strategic planning model in public higher learning institutions
title_fullStr	Collaborative Knowledge Management System strategic planning model in public higher learning institutions
title_full_unstemmed	Collaborative Knowledge Management System strategic planning model in public higher learning institutions
title_sort	collaborative knowledge management system strategic planning model in public higher learning institutions
granting_institution	Universiti Putra Malaysia
publishDate	2017
url	http://psasir.upm.edu.my/id/eprint/113999/1/113999.pdf
_version_	1818586179550838784

Collaborative Knowledge Management System strategic planning model in public higher learning institutions

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