Features of e-mail discourse in an Iranian organization

This study investigates features of email discourse in workplace communication. Email exchanges are analyzed in order to clarify how members of an organization interact with each other using emails to achieve specific communicative needs of the organization. Therefore, this study assumes that emai...

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Main Author:	Madanchian, Mitra
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Electronic mail systems Communication in organizations
Online Access:	http://psasir.upm.edu.my/id/eprint/48679/1/FBMK%202012%2037R.pdf
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id	my-upm-ir.48679
record_format	uketd_dc
spelling	my-upm-ir.486792016-10-14T04:09:45Z Features of e-mail discourse in an Iranian organization 2012-07 Madanchian, Mitra This study investigates features of email discourse in workplace communication. Email exchanges are analyzed in order to clarify how members of an organization interact with each other using emails to achieve specific communicative needs of the organization. Therefore, this study assumes that email discourse is a social action, which is utilized by the employees within the organization and it is part of social practice. There is a gap in understanding or knowledge about how emails are used in Iranian organization within the business context. Therefore, a study of Iranian business emails may provide insights into Iranian ways of communication via emails. The data of this study consist of a corpus of email messages (N=112) which are exchanged among members of a selected Iranian organization and collected over a stipulated period. The present study used both quantitative and qualitative methods of analysis with an emphasis on qualitative analysis. The present study drew on the Speech Act theory and Conversational Structure framework as the basis for analyzing and explaining the qualitative data. In addition, data was analysed by using the Nvivo 8 software. A questionnaire was distributed to the employees of the selected organizations to solicit information on three important variables (email use, Attitude to email and email practice) and to determine the Iranian email practice in their workplace by using SPSS software. The study concludes that the employees in this Iranian organization adopted a variety of discourse and rhetorical strategies to achieve the specific communicative needs at the workplace. The selected strategies reflect the writer’s interpersonal relationship with their email intractants. Finally, the findings clarified the features of email discourse in the selected Iranian organization by drawing on the theories adopted in this study. Electronic mail systems Communication in organizations 2012-07 Thesis http://psasir.upm.edu.my/id/eprint/48679/ http://psasir.upm.edu.my/id/eprint/48679/1/FBMK%202012%2037R.pdf application/pdf en public masters Universiti Putra Malaysia Electronic mail systems Communication in organizations
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
topic	Electronic mail systems Communication in organizations
spellingShingle	Electronic mail systems Communication in organizations Madanchian, Mitra Features of e-mail discourse in an Iranian organization
description	This study investigates features of email discourse in workplace communication. Email exchanges are analyzed in order to clarify how members of an organization interact with each other using emails to achieve specific communicative needs of the organization. Therefore, this study assumes that email discourse is a social action, which is utilized by the employees within the organization and it is part of social practice. There is a gap in understanding or knowledge about how emails are used in Iranian organization within the business context. Therefore, a study of Iranian business emails may provide insights into Iranian ways of communication via emails. The data of this study consist of a corpus of email messages (N=112) which are exchanged among members of a selected Iranian organization and collected over a stipulated period. The present study used both quantitative and qualitative methods of analysis with an emphasis on qualitative analysis. The present study drew on the Speech Act theory and Conversational Structure framework as the basis for analyzing and explaining the qualitative data. In addition, data was analysed by using the Nvivo 8 software. A questionnaire was distributed to the employees of the selected organizations to solicit information on three important variables (email use, Attitude to email and email practice) and to determine the Iranian email practice in their workplace by using SPSS software. The study concludes that the employees in this Iranian organization adopted a variety of discourse and rhetorical strategies to achieve the specific communicative needs at the workplace. The selected strategies reflect the writer’s interpersonal relationship with their email intractants. Finally, the findings clarified the features of email discourse in the selected Iranian organization by drawing on the theories adopted in this study.
format	Thesis
qualification_level	Master's degree
author	Madanchian, Mitra
author_facet	Madanchian, Mitra
author_sort	Madanchian, Mitra
title	Features of e-mail discourse in an Iranian organization
title_short	Features of e-mail discourse in an Iranian organization
title_full	Features of e-mail discourse in an Iranian organization
title_fullStr	Features of e-mail discourse in an Iranian organization
title_full_unstemmed	Features of e-mail discourse in an Iranian organization
title_sort	features of e-mail discourse in an iranian organization
granting_institution	Universiti Putra Malaysia
publishDate	2012
url	http://psasir.upm.edu.my/id/eprint/48679/1/FBMK%202012%2037R.pdf
_version_	1747811990890348544

Features of e-mail discourse in an Iranian organization

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