Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
Looking at the number of complaints on local cars by public has triggered the possibility of whether suppliers to car manufacturers could be the reason of numerous quality defects on local cars. As quality of product is also determined by the correct quality practice in an organization, the effec...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/5367/1/FK_2008_18%20IR.pdf |
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| Summary: | Looking at the number of complaints on local cars by public has triggered the
possibility of whether suppliers to car manufacturers could be the reason of
numerous quality defects on local cars. As quality of product is also determined by
the correct quality practice in an organization, the effectiveness of quality systems
implementation, ISO 9000, QS 9000 or TS 16949, among local vendors becomes a
factor in determining the quality of local cars. It is therefore, a need to address this
issue emerges as Malaysia needs to compete aggressively in the automotive market
to gain more sales, recognition and respect. The root of the quality problems has to be identified and either treated or eliminated. The study has only one objective, that
is, to study the performance of vendors implementing quality systems.
The research is a case study on selected local automotive vendors. Eight vendors and
four car manufacturers were selected for the purpose of analysis. The study consists
of both quantitative and qualitative methods. Questionnaires were sent via e-mail or
hand to participants and are followed by a personal interview or via telephone
conversation once the questionnaire is completed. Additional questions were asked
during personal interview to gain more insight on relevant matters. The results were
analyzed using the SPSS Software.
The analysis showed that the performance of local cars depends on three parties; the
suppliers who manufacture the car components, certification bodies who certify the
suppliers and car manufacturers who assemble the cars. The main important issue in
assuring quality in an organization is found not due to quality system but the
management’s commitment to the quality system. Organizations that were studied on
practice quality system but the quality practices were not fully implemented.
Employers and employees alike do not understand the importance of quality in both
work practice and produced parts. Other factors contributing to low quality
production of cars includes car manufacturers’ leniency towards vendors, low
technical know how and technology, attitude, lack of choice in selecting vendors and
lack of testing facilities. There is slight difference in quality system implementation
between companies that do not perform well and companies that perform well. This
is because an organization’s performance depends on many other factors too; new
part development, man power turnover and lack of technical expertise. There is difference in supplier expectations between local and foreign car manufacturers. It
was also found that effective quality system implementation goes hand in hand with
the quality of product produced. |
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