User Acceptance of the E-Perolehan System Among Government Users in Malaysia
The study of user acceptance of new technology and technology innovation is considered to be one of the mature studies in the field of Information Systems (IS). User acceptance refers to the willingness of the user group to employ information technology for tasks the technology is designed to sup...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/6905/1/GSM_2007_10.pdf |
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| Summary: | The study of user acceptance of new technology and technology innovation is
considered to be one of the mature studies in the field of Information Systems
(IS). User acceptance refers to the willingness of the user group to employ
information technology for tasks the technology is designed to support.
This study looked into user acceptance of the eperolehan system at the
individual level in the context of business-to-consumer (B2C). eperolehan is an
electronic procurement system that converts manual procurement processes in
the Government machinery to electronic procurement processes on the Internet.
The study involved the use of an intention-based model and the Technology
Acceptance Model (TAM) as its nomological framework. The constructs or
variables of this study were subsumed in the quality dimension of the DeLone and McLean Model of IS Success. This study framed ten (10) independent
variables and two (2) dependent variables. The ten independent variables were
perceived usefulness (subsumed in the system quality dimension), trust,
perceived ease of use and perceived risk (information quality dimension),
assurance, responsiveness and facilitating conditions (service quality dimension)
and web design quality (system, information and service). The two dependent
variables were Intention to Transact and Actual Transaction Behavior. The
instruments utilized in this study were adapted and adopted from established
instruments in the context of the eperolehan system.
This study employed a survey using self-administered questionnaires which were
distributed to 358 respondents (government users) of the eperolehan system
from a sampling frame of 1150 government users from 230 Pusat
Tanggungjawab (procuring unit) of the 28 government ministeries and
departments located in Klang Valley and Putrajaya.
The data analysis procedures administered in this study generally comprised of
descriptive and inferential statistics using the Statistical Package for Social
Sciences (SPSS) and a Structural Equation Model (SEM) using LISREL to
examine the hypotheses. A competing model was developed which had several
path relationships added to the original model and presented a good model fit
which enabled the hypotheses to be tested. It was found that perceived
usefulness, assurance, facilitating conditions, perceived risk and web design quality (service quality) had significant relationships with lntention to Transact.
Meanwhile, perceived ease of use, trust, responsiveness, web design quality
(information and system) had insignificant relationships with lntention to
Transact. lntention to Transact had a significant relationship with Actual
Transaction Behavior.
This study addressed several limitations and recommendations for future studies
were proposed to encourage further research on user acceptance studies. |
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