Evaluating the Effectiveness of ISO 9001:2000 Training in Certified Manufacturing Companies in Malaysia
With more Malaysian manufacturing companies upgrading from previous standards ISO 9000: 1994 to the ISO 9001: 2000 standards, employee readiness is an important component for successful implementation. The Implementation Team tasked with implementation and maintenance of the standards is trained...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/72/1/1000548978_t_PK_2004_15.pdf |
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| Summary: | With more Malaysian manufacturing companies upgrading from previous
standards ISO 9000: 1994 to the ISO 9001: 2000 standards, employee
readiness is an important component for successful implementation. The
Implementation Team tasked with implementation and maintenance of
the standards is trained to facilitate the required transformation.
The purpose of this research is to obtain feedback from Implementation
Team Members who are responsible for implementation of ISO
9001:2000 standards in their companies. 87 respondents from 27
Malaysian (small and big) Manufacturing companies which had recently
implemented the ISO 9001:2000 standards in their work agreed to
participate in the this study. The aim of the research was to evaluate
training programs conducted to support the implementation of the
system.
Using Kirkpatrick’s Model this study evaluated the training programs
and their influence on the success or failure of quality standards
implementation. Analysis of the results showed a high incidence of
positive feedback for the reaction, knowledge and attitude levels. The
evaluation of the Implementation Team members, skill levels for
implementation of clause 6.2.2, considered critical to the success of
implementation of the system however was less positive and registered
only average ratings.
This indicates that training needs for Implementation Team Members
need to be given more attention to ensure that they are well prepared to
carry out their roles in the implementation process. Additionally, in
attempting to investigate the necessity for training on additional skills
required to establish and maintain the system the general consensus
among them was the requirement for additional training. |
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