Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia

The purpose of the present research is to investigate the relationships between conflict management styles (CMSs) and job performance (JP). The moderating role of emotional intelligence (EI) on the relationship between predictors and job performance was also investigated. Organizations the world...

Full description

Saved in:

Bibliographic Details
Main Author:	Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Conflict management Emotional intelligence
Online Access:	http://psasir.upm.edu.my/id/eprint/84628/1/GSM%202017%2019%20IR.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-upm-ir.84628
record_format	uketd_dc
spelling	my-upm-ir.846282021-02-25T02:25:08Z Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia 2017-03 Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini The purpose of the present research is to investigate the relationships between conflict management styles (CMSs) and job performance (JP). The moderating role of emotional intelligence (EI) on the relationship between predictors and job performance was also investigated. Organizations the world over today have moved through complex changes, witnessing a number of transformations, rapid revolutions, and challenges, especially within an organization’s strategy, structure, practice and paradigm. Such challenges happen in Malaysia too, including in the construction industry which contributes to the Malaysian economy and infrastructure development of the country. The nature of the construction industry is vulnerable and sensitive. The employees play a crucial role in gaining competitive advantage for the industry and need to demonstrate high job performance to achieve this. The present study used a survey design to achieve its objectives. Simple random sampling was employed in this study. A total of 200 usable questionnaires were obtained from selected construction companies in Selangor and Wilayah Persekutuan Kuala Lumpur. The Structural Equation Modelling (SEM) technique was used for data analysis. The findings revealed that there is a significant relationship between employees CMS and JP. Therefore it is concluded that employee’s conflict management styles affect their job performance. This study indicated that the construction employees seem to be employing the “positive” style of conflict management which are integrating, compromising and obliging. This is an important finding that CMS practices are found to be crucial and related to increase employees’ job performance. This study also confirms that EI moderates the relationship between CMS and JP. The presence of emotional intelligence would strengthen the relationship between CMS practices and employee job performance. Finally, it is suggested that the organization must adopt effective CMS and to develop employees EI to improve employees JP the of the organization. Training programs on conflict management and emotional intelligence are needed to improve their job performance. Conflict management Emotional intelligence 2017-03 Thesis http://psasir.upm.edu.my/id/eprint/84628/ http://psasir.upm.edu.my/id/eprint/84628/1/GSM%202017%2019%20IR.pdf text en public masters Universiti Putra Malaysia Conflict management Emotional intelligence Mohd Salleh, Lailawati
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Mohd Salleh, Lailawati
topic	Conflict management Emotional intelligence
spellingShingle	Conflict management Emotional intelligence Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
description	The purpose of the present research is to investigate the relationships between conflict management styles (CMSs) and job performance (JP). The moderating role of emotional intelligence (EI) on the relationship between predictors and job performance was also investigated. Organizations the world over today have moved through complex changes, witnessing a number of transformations, rapid revolutions, and challenges, especially within an organization’s strategy, structure, practice and paradigm. Such challenges happen in Malaysia too, including in the construction industry which contributes to the Malaysian economy and infrastructure development of the country. The nature of the construction industry is vulnerable and sensitive. The employees play a crucial role in gaining competitive advantage for the industry and need to demonstrate high job performance to achieve this. The present study used a survey design to achieve its objectives. Simple random sampling was employed in this study. A total of 200 usable questionnaires were obtained from selected construction companies in Selangor and Wilayah Persekutuan Kuala Lumpur. The Structural Equation Modelling (SEM) technique was used for data analysis. The findings revealed that there is a significant relationship between employees CMS and JP. Therefore it is concluded that employee’s conflict management styles affect their job performance. This study indicated that the construction employees seem to be employing the “positive” style of conflict management which are integrating, compromising and obliging. This is an important finding that CMS practices are found to be crucial and related to increase employees’ job performance. This study also confirms that EI moderates the relationship between CMS and JP. The presence of emotional intelligence would strengthen the relationship between CMS practices and employee job performance. Finally, it is suggested that the organization must adopt effective CMS and to develop employees EI to improve employees JP the of the organization. Training programs on conflict management and emotional intelligence are needed to improve their job performance.
format	Thesis
qualification_level	Master's degree
author	Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini
author_facet	Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini
author_sort	Nik Mohamed Sahabuddin @ Nik Muhamad, Nik Hasnini
title	Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
title_short	Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
title_full	Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
title_fullStr	Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
title_full_unstemmed	Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia
title_sort	impact of conflict management styles and emotional intelligence on job performance among construction employees in selangor and kuala lumpur, malaysia
granting_institution	Universiti Putra Malaysia
publishDate	2017
url	http://psasir.upm.edu.my/id/eprint/84628/1/GSM%202017%2019%20IR.pdf
_version_	1747813494842982400

Impact of conflict management styles and emotional intelligence on job performance among construction employees in Selangor and Kuala Lumpur, Malaysia

Similar Items