An evaluation of a training program conducted by a private training provider

The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. loc...

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Bibliographic Details
Main Author:	Annamalai, Sathivalu
Format:	Thesis
Language:	English English
Published:	1998
Subjects:	Employees - Training of - Evaluation Telephone etiquette
Online Access:	http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf
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id	my-upm-ir.9085
record_format	uketd_dc
spelling	my-upm-ir.90852024-03-21T00:23:00Z An evaluation of a training program conducted by a private training provider 1998-03 Annamalai, Sathivalu The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire administered immediately after the completion of a session of a program. There were thirteen sessions of the program in all. A total of 249 participants responded to the questionnaire that was designed by The Human Resource Development Council, Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the participants in the areas of program content, program trainer, and general assessment, which many scholars would call a smile sheet or happiness indicator. This evaluation method was found to be the most popular method currently employed by most Human Resource practitioners, although many more reliable and effective tools are available. Employees - Training of - Evaluation Telephone etiquette 1998-03 Thesis http://psasir.upm.edu.my/id/eprint/9085/ http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf text en public masters Universiti Putra Malaysia Employees - Training of - Evaluation Telephone etiquette Faculty of Educational Studies Ahmad, Shamsuddin English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
advisor	Ahmad, Shamsuddin
topic	Employees - Training of - Evaluation Telephone etiquette
spellingShingle	Employees - Training of - Evaluation Telephone etiquette Annamalai, Sathivalu An evaluation of a training program conducted by a private training provider
description	The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire administered immediately after the completion of a session of a program. There were thirteen sessions of the program in all. A total of 249 participants responded to the questionnaire that was designed by The Human Resource Development Council, Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the participants in the areas of program content, program trainer, and general assessment, which many scholars would call a smile sheet or happiness indicator. This evaluation method was found to be the most popular method currently employed by most Human Resource practitioners, although many more reliable and effective tools are available.
format	Thesis
qualification_level	Master's degree
author	Annamalai, Sathivalu
author_facet	Annamalai, Sathivalu
author_sort	Annamalai, Sathivalu
title	An evaluation of a training program conducted by a private training provider
title_short	An evaluation of a training program conducted by a private training provider
title_full	An evaluation of a training program conducted by a private training provider
title_fullStr	An evaluation of a training program conducted by a private training provider
title_full_unstemmed	An evaluation of a training program conducted by a private training provider
title_sort	evaluation of a training program conducted by a private training provider
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Educational Studies
publishDate	1998
url	http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf
_version_	1804888542928699392

An evaluation of a training program conducted by a private training provider

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