A Survey on Total Quality Management Implementation in Malaysian Manufacturing Companies
The manufacturing sector plays a significant role in the success of the industrial development in Malaysia and contributes significantly to the Malaysian economy. With market globalisation, Malaysian manufacturing companies (MMC) must improve their competitiveness to face the stiff challenges in...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
1997
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/9994/1/FK_1997_1_A.pdf |
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| Summary: | The manufacturing sector plays a significant role in the success of the
industrial development in Malaysia and contributes significantly to the
Malaysian economy. With market globalisation, Malaysian manufacturing
companies (MMC) must improve their competitiveness to face the stiff
challenges in both domestic or international marketplaces. In today's
marketplace, quality has become the main focus for better competitiveness.
Hence, Total Quality Management (TQM), the latest and most
comprehensive quality management philosophy that is capable of improving
factors determining competitiveness, is the strategy recommended for
improving MMC's competitiveness. In this thesis, a survey was carried out
on MMC to understand their quality management status. The survey found
many opportunities for improvements in MMC's TQM implementation. On
the basis of the survey and literature review, a four-step implementation approach on the foundation of ISO 9000 was formulated to implement TQM
in MMC. The four steps were : obtain ISO 9000 certification, understand the
differences and similarities between ISO 9000 and TQM, implement TQM,
and continue improvements. The success in implementing all four steps will
lead to improved competitiveness of MMC through Total Quality
Management. |
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