Customer satisfaction, trust and repurchase intention towards hypermarkets in Klang Valley, Malaysia: the mediating effect of customer loyalty
A hypermarket is a modern shop that offers a wide range of items and services under one roof. Since 1993, Malaysia has seen an increase in the number of hypermarkets, particularly in places with large and dense populations. Klang Valley, which comprises of Putrajaya, Kuala Lumpur and Selangor, have...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://ir.upnm.edu.my/id/eprint/240/1/CUSTOMER%20SATISFACTION%2C%20TRUST%20%2825p%29.pdf http://ir.upnm.edu.my/id/eprint/240/2/CUSTOMER%20SATISFACTION%2C%20TRUST%20%28Full%29.pdf |
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