The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan

Governments are trying to develop performance through using e-government services, but there are some obstacles that affect the achievement of this goal. This study aimed to investigate the moderation effect of age in the relationship between e-government services and job performance on Civil Status...

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Main Author:	Khaled Mahmoud Jalil Almashaqbeh
Format:	Thesis
Language:	en_US
Subjects:	Age and employment > Jordan e-government services Job Performance Civil Status and Passport Department (CSPD).
Online Access:	https://oarep.usim.edu.my/bitstreams/b3d682f7-5405-4f1a-a298-662963826a88/download https://oarep.usim.edu.my/bitstreams/026bc87b-1ba5-4dd2-9966-1406c4262438/download https://oarep.usim.edu.my/bitstreams/74454af1-9deb-4615-9160-b613ad98d12e/download https://oarep.usim.edu.my/bitstreams/e8130615-666f-42ee-a244-3b6b0abfb6b1/download https://oarep.usim.edu.my/bitstreams/51c4cd00-fa27-41ed-966e-77ca3b990a62/download https://oarep.usim.edu.my/bitstreams/5a67b990-10fc-4923-af7c-ade264a1b9cb/download https://oarep.usim.edu.my/bitstreams/67272cad-f6ae-410a-b1db-13ca0849eb5f/download https://oarep.usim.edu.my/bitstreams/8500dac1-34d0-4941-86b8-989f21defb69/download https://oarep.usim.edu.my/bitstreams/fcdfc78b-67b5-451e-b4ad-057d772456e9/download
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id	my-usim-ddms-13289
record_format	uketd_dc
institution	Universiti Sains Islam Malaysia
collection	USIM Institutional Repository
language	en_US
topic	Age and employment--Jordan Age and employment--Jordan e-government services Job Performance Civil Status and Passport Department (CSPD).
spellingShingle	Age and employment--Jordan Age and employment--Jordan e-government services Job Performance Civil Status and Passport Department (CSPD). Khaled Mahmoud Jalil Almashaqbeh The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
description	Governments are trying to develop performance through using e-government services, but there are some obstacles that affect the achievement of this goal. This study aimed to investigate the moderation effect of age in the relationship between e-government services and job performance on Civil Status and Passport Department (CSPD), Jordan. Data were collected from front-line employees in the Jordanian CSPD. A closed; Likert scale questionnaire was used to collect data. A sample of 400 front-line CSPD employees was selected randomly and 335 were used for subsequent analysis. The statistical package of social science (SPSS) program was used to conduct factor analysis, reliability analysis and descriptive statistical analysis and the AMOS program was used to carry out the structural equation modeling as well as examining the research hypotheses. The analysis and models verified the hypothesis, where it was mentioned that there is interdependence in the independent variable (e governance) and the moderator (age) of this research but the dependent variable (job performance) and the moderator are not interconnected if we consider the relationship of age and job performance. It could be concluded that this study extended the understanding of the factors that influence the usability of governmental e-services to enhance the performance of employees. These factors received considerable attention from both employees and governmental organizations perspectives. The findings recommend more attention should be paid on management strategies related to consider technology adoption and implementation to enhance employees’ job performance through the significant differences among the age groups.
format	Thesis
author	Khaled Mahmoud Jalil Almashaqbeh
author_facet	Khaled Mahmoud Jalil Almashaqbeh
author_sort	Khaled Mahmoud Jalil Almashaqbeh
title	The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
title_short	The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
title_full	The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
title_fullStr	The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
title_full_unstemmed	The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan
title_sort	moderating effect of age in the relationship between e-goverment services and job performance on civil status and passport department in jordan
granting_institution	Universiti Sains Islam Malaysia
url	https://oarep.usim.edu.my/bitstreams/b3d682f7-5405-4f1a-a298-662963826a88/download https://oarep.usim.edu.my/bitstreams/026bc87b-1ba5-4dd2-9966-1406c4262438/download https://oarep.usim.edu.my/bitstreams/74454af1-9deb-4615-9160-b613ad98d12e/download https://oarep.usim.edu.my/bitstreams/e8130615-666f-42ee-a244-3b6b0abfb6b1/download https://oarep.usim.edu.my/bitstreams/51c4cd00-fa27-41ed-966e-77ca3b990a62/download https://oarep.usim.edu.my/bitstreams/5a67b990-10fc-4923-af7c-ade264a1b9cb/download https://oarep.usim.edu.my/bitstreams/67272cad-f6ae-410a-b1db-13ca0849eb5f/download https://oarep.usim.edu.my/bitstreams/8500dac1-34d0-4941-86b8-989f21defb69/download https://oarep.usim.edu.my/bitstreams/fcdfc78b-67b5-451e-b4ad-057d772456e9/download
_version_	1812444826283540480
spelling	my-usim-ddms-132892024-05-29T19:22:54Z The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan Khaled Mahmoud Jalil Almashaqbeh Governments are trying to develop performance through using e-government services, but there are some obstacles that affect the achievement of this goal. This study aimed to investigate the moderation effect of age in the relationship between e-government services and job performance on Civil Status and Passport Department (CSPD), Jordan. Data were collected from front-line employees in the Jordanian CSPD. A closed; Likert scale questionnaire was used to collect data. A sample of 400 front-line CSPD employees was selected randomly and 335 were used for subsequent analysis. The statistical package of social science (SPSS) program was used to conduct factor analysis, reliability analysis and descriptive statistical analysis and the AMOS program was used to carry out the structural equation modeling as well as examining the research hypotheses. The analysis and models verified the hypothesis, where it was mentioned that there is interdependence in the independent variable (e governance) and the moderator (age) of this research but the dependent variable (job performance) and the moderator are not interconnected if we consider the relationship of age and job performance. It could be concluded that this study extended the understanding of the factors that influence the usability of governmental e-services to enhance the performance of employees. These factors received considerable attention from both employees and governmental organizations perspectives. The findings recommend more attention should be paid on management strategies related to consider technology adoption and implementation to enhance employees’ job performance through the significant differences among the age groups. Universiti Sains Islam Malaysia 2021-06 Thesis en_US https://oarep.usim.edu.my/handle/123456789/13289 https://oarep.usim.edu.my/bitstreams/d6632761-8828-469e-b6e9-36a753a47550/download 8a4605be74aa9ea9d79846c1fba20a33 https://oarep.usim.edu.my/bitstreams/b3d682f7-5405-4f1a-a298-662963826a88/download e81624fa149ade556f05c2ec93f0b733 https://oarep.usim.edu.my/bitstreams/026bc87b-1ba5-4dd2-9966-1406c4262438/download 014a8fae9b96f233fddf1f3b5f2a0326 https://oarep.usim.edu.my/bitstreams/74454af1-9deb-4615-9160-b613ad98d12e/download 559c464fb91631ea9d5a9cb3b5d627f0 https://oarep.usim.edu.my/bitstreams/e8130615-666f-42ee-a244-3b6b0abfb6b1/download c934345578193eb018d8549f9d9ecec9 https://oarep.usim.edu.my/bitstreams/51c4cd00-fa27-41ed-966e-77ca3b990a62/download 3b7bb2768988e4499da17ca3abf17418 https://oarep.usim.edu.my/bitstreams/5a67b990-10fc-4923-af7c-ade264a1b9cb/download 1b68c51c36ba6b65c2237ca905b4ee88 https://oarep.usim.edu.my/bitstreams/67272cad-f6ae-410a-b1db-13ca0849eb5f/download 9f9dba94b9622bdd69ecb880732059d0 https://oarep.usim.edu.my/bitstreams/8500dac1-34d0-4941-86b8-989f21defb69/download c3280a9c8bfe9439597d90d02e9674b6 https://oarep.usim.edu.my/bitstreams/fcdfc78b-67b5-451e-b4ad-057d772456e9/download 4d04b6b39e8be759dc605d9bef1f1bd1 https://oarep.usim.edu.my/bitstreams/e5ddf2ce-bac9-4b06-a914-c7520f1191df/download db3b6cd308855a2f09842763c88f8e53 https://oarep.usim.edu.my/bitstreams/459d319a-1810-44f2-9482-8cd12e7f5554/download 609d9bb9f140e2786242e3d50b3b3070 https://oarep.usim.edu.my/bitstreams/903bbad6-81ca-489a-9f8d-0549812b33c7/download b474049e352dd2a5ce733eb2cba6c969 https://oarep.usim.edu.my/bitstreams/0bfa83b3-c1f8-4be8-9e16-b2eecddd2fe3/download f35d093e85a9ef947d00a311a3ca221b https://oarep.usim.edu.my/bitstreams/9a21cc70-fe1a-4d4e-9ea1-3c82b5839e1e/download e12aaa9a99fea6b2070d9f92afb3718b https://oarep.usim.edu.my/bitstreams/3271b8dd-a213-41c5-b37b-a0c8b963664e/download 8f16e51780ed4d177b411169833b89da https://oarep.usim.edu.my/bitstreams/78337421-a7a4-4fb6-84e3-82ec89d57176/download 9316801f48aa1cd5064ee8120ea21f2d https://oarep.usim.edu.my/bitstreams/5871334d-6dd8-4bb8-a988-55f4b394a81a/download a39027a1656c41efa4f30ded15ab02cf https://oarep.usim.edu.my/bitstreams/94d99989-c788-4618-b1b3-76efa40aa04b/download 134f98ee45d7d3be96d78cdb4ae13f4c Age and employment--Jordan Ability, Influence of age on--Jordan e-government services Job Performance Civil Status and Passport Department (CSPD).

The Moderating Effect Of Age In The Relationship Between E-Goverment Services And Job Performance On Civil Status And Passport Department In Jordan

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