The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
Tujuan kajian ini adalah untuk mengenalpasti hubungan antara persepsi tanggung jawab sosial korporat (CSR) berdasarkan khidmat pelanggan di perbankan Islam dan kepuasan pelanggan Muslim. The purpose of this study is to identify the relationship between perceived corporate social responsibility ba...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Online Access: | http://eprints.usm.my/23998/1/THE_RELATIONSHIP_BETWEEN_PERCEIVED_ISLAMIC_BANK_CORPORATE_SOCIAL_RESPONSIBILITY_BASED_CUSTOMER_SERVICE_AND_CUSTOMER_SATISFACTION_THE_ROLE_OF_RELIGIOSITY_AS_A_MODERATOR.pdf |
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| Summary: | Tujuan kajian ini adalah untuk mengenalpasti hubungan antara persepsi tanggung jawab sosial korporat (CSR) berdasarkan khidmat pelanggan di perbankan Islam dan kepuasan pelanggan Muslim.
The purpose of this study is to identify the relationship between perceived corporate social responsibility based customer service in Islamic bank and satisfaction of Muslim customer. |
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