Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia

Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Manag...

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Bibliographic Details
Main Author:	Abdullah, Kamarul Zaman
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf
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id	my-usm-ep.25620
record_format	uketd_dc
spelling	my-usm-ep.256202017-04-17T06:24:13Z Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia 2005-05 Abdullah, Kamarul Zaman HF5001-6182 Business Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals. 2005-05 Thesis http://eprints.usm.my/25620/ http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Abdullah, Kamarul Zaman Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
description	Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals.
format	Thesis
qualification_level	Master's degree
author	Abdullah, Kamarul Zaman
author_facet	Abdullah, Kamarul Zaman
author_sort	Abdullah, Kamarul Zaman
title	Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_short	Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_full	Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_fullStr	Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_full_unstemmed	Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_sort	critical success factors of customer relationship management at private hospitals in malaysia
granting_institution	USM
granting_department	Pusat Pengajian Siswazah Perniagaan (Graduate School of Business)
publishDate	2005
url	http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf
_version_	1747819948653150208

Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia

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