Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel i...

Full description

Saved in:
Bibliographic Details
Main Author: Tan, Sylvia Hooi Sien
Format: Thesis
Language:English
Published: 2006
Subjects:
HF Commerce
Online Access:http://eprints.usm.my/29476/1/Service_Sabotage_in_Hotel_Industry.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-usm-ep.29476
record_format uketd_dc
spelling my-usm-ep.294762017-04-17T06:24:07Z Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory 2006-06 Tan, Sylvia Hooi Sien HF Commerce Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry. 2006-06 Thesis http://eprints.usm.my/29476/ http://eprints.usm.my/29476/1/Service_Sabotage_in_Hotel_Industry.pdf application/pdf en public masters USM Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF Commerce
spellingShingle HF Commerce
Tan, Sylvia Hooi Sien
Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
description Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel industry.
format Thesis
qualification_level Master's degree
author Tan, Sylvia Hooi Sien
author_facet Tan, Sylvia Hooi Sien
author_sort Tan, Sylvia Hooi Sien
title Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
title_short Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
title_full Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
title_fullStr Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
title_full_unstemmed Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory
title_sort service sabotage in hotel industry: empirical study using social bonding theory
granting_institution USM
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2006
url http://eprints.usm.my/29476/1/Service_Sabotage_in_Hotel_Industry.pdf
_version_ 1747820155814019072

Similar Items