Education service experience : from the aspects of students' satisfaction and loyalty
Penyelidikan ini mengkaji tentang pcrhubungan di antara kepuasan par:1 penuntut dan rasa taat setia mereka terhadap khidmat yang diberikan di dalam hidang pendidikan (tinggi). Secara khususnya kajian ini meneliti tentang aspek kognitif dan afektif penuntut dalam rasa puas hati mereka, di samping...
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Main Author: | Liew , Kok Keong |
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Format: | Thesis |
Language: | English |
Published: |
2006
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Subjects: | |
Online Access: | http://eprints.usm.my/29895/1/Liew_Kok_Keong.pdf |
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