The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan servi...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf |
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| Summary: | Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility
dan accessibility, IT planning dan IT modularity), decision making integration (cross
functional team, komunikasi, kolaborasi dan business process integration), organization
relationship capability dan service operational performance (prestasi dari segi kewangan
dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan
elektronik di ASEAN.
This study investigates the relationship between IT integration (IT flexibility and
accessibility, IT planning and IT modularity), decision making integration (cross
functional team, communication, collaboration and business process integration),
organization relationship capability and service operational performance (financial and
efficiency performance and customer satisfaction performance) for electrical and
electronic distribution industry in ASEAN. |
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