The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance

Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan servi...

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Bibliographic Details
Main Author: Tan, Wei Lip
Format: Thesis
Language:English
Published: 2015
Subjects:
Online Access:http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf
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Summary:Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN.