The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance

Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan servi...

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Main Author: Tan, Wei Lip
Format: Thesis
Language:English
Published: 2015
Subjects:
Online Access:http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf
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spelling my-usm-ep.304612019-04-12T05:25:56Z The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance 2015 Tan, Wei Lip HF5001-6182 Business Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN. 2015 Thesis http://eprints.usm.my/30461/ http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Tan, Wei Lip
The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
description Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN.
format Thesis
qualification_level Master's degree
author Tan, Wei Lip
author_facet Tan, Wei Lip
author_sort Tan, Wei Lip
title The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_short The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_full The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_fullStr The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_full_unstemmed The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_sort empirical study of the relationship among it integration, decision making integration, organization relationship capability and service operation performance
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 2015
url http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf
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