The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance

Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan servi...

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Main Author:	Tan, Wei Lip
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf
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id	my-usm-ep.30461
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spelling	my-usm-ep.304612019-04-12T05:25:56Z The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance 2015 Tan, Wei Lip HF5001-6182 Business Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN. 2015 Thesis http://eprints.usm.my/30461/ http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Tan, Wei Lip The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
description	Kajian ini adalah bertujuan untuk menyelidik hubungan antara integrasi IT (IT flexibility dan accessibility, IT planning dan IT modularity), decision making integration (cross functional team, komunikasi, kolaborasi dan business process integration), organization relationship capability dan service operational performance (prestasi dari segi kewangan dan efficiency dan prestasi dari segi kepuasan pelanggan) untuk industri elektrikal dan elektronik di ASEAN. This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN.
format	Thesis
qualification_level	Master's degree
author	Tan, Wei Lip
author_facet	Tan, Wei Lip
author_sort	Tan, Wei Lip
title	The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_short	The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_full	The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_fullStr	The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_full_unstemmed	The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
title_sort	empirical study of the relationship among it integration, decision making integration, organization relationship capability and service operation performance
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2015
url	http://eprints.usm.my/30461/1/The_Empirical_Study_of_the__Relationship_among_IT_Integration%2C_Decision_Making_Integration%2C_Organization__Relationship_Ca~1.pdf
_version_	1747820340356055040

The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance

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