The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan

In Malaysia, 60% of public primary care services comprise of Public Health Clinic,Maternal and Child Health Clinic and Rural Health Clinic are located at rural area (Family Health Development Division, 2016). This is because, previously population in Malaysia were concentrated in rural area. Howeve...

Full description

Saved in:

Bibliographic Details
Main Author:	Zun , Ahmad Badruridzwanullah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	RA0421 Public health Hygiene Preventive Medicine
Online Access:	http://eprints.usm.my/42841/1/Dr._Ahmad_Badruridzwanullah_Zun-24_pages.pdf
Tags:	Add Tag malaysian 1 theses 1

id	my-usm-ep.42841
record_format	uketd_dc
spelling	my-usm-ep.428412019-04-12T05:25:01Z The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan 2017-05 Zun , Ahmad Badruridzwanullah RA0421 Public health. Hygiene. Preventive Medicine In Malaysia, 60% of public primary care services comprise of Public Health Clinic,Maternal and Child Health Clinic and Rural Health Clinic are located at rural area (Family Health Development Division, 2016). This is because, previously population in Malaysia were concentrated in rural area. However, for past 10 years, urbanization occurred drastically in Malaysia which leads to migration of people from rural area to the urban area. This subsequently can lead to health inequity caused by maldistribution of health service. Urbanization caused reshaping population health problems, particularly among the urban poor, towards non-communicable diseases, accidental and violent injuries, and deaths and impact from ecological disaster (Campbell and Campbell, 2007).In order to overcome this issue, 1 Malaysia Clinic was first introduced on 23 October 2009 during National Budget 2010 presentation by Prime Minister Dato’ Sri Mohd Najib Tun Abd Razak adaptation from 1 Malaysia Concept “People First, Performance Now”. The objective of 1 Malaysia Clinic is to facilitate and extend the access of healthcare services to all nations especially among low income population in urban area. 2017-05 Thesis http://eprints.usm.my/42841/ http://eprints.usm.my/42841/1/Dr._Ahmad_Badruridzwanullah_Zun-24_pages.pdf application/pdf en public masters Universiti Sains Malaysia School of Medical Sciences
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	RA0421 Public health Hygiene Preventive Medicine
spellingShingle	RA0421 Public health Hygiene Preventive Medicine Zun , Ahmad Badruridzwanullah The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
description	In Malaysia, 60% of public primary care services comprise of Public Health Clinic,Maternal and Child Health Clinic and Rural Health Clinic are located at rural area (Family Health Development Division, 2016). This is because, previously population in Malaysia were concentrated in rural area. However, for past 10 years, urbanization occurred drastically in Malaysia which leads to migration of people from rural area to the urban area. This subsequently can lead to health inequity caused by maldistribution of health service. Urbanization caused reshaping population health problems, particularly among the urban poor, towards non-communicable diseases, accidental and violent injuries, and deaths and impact from ecological disaster (Campbell and Campbell, 2007).In order to overcome this issue, 1 Malaysia Clinic was first introduced on 23 October 2009 during National Budget 2010 presentation by Prime Minister Dato’ Sri Mohd Najib Tun Abd Razak adaptation from 1 Malaysia Concept “People First, Performance Now”. The objective of 1 Malaysia Clinic is to facilitate and extend the access of healthcare services to all nations especially among low income population in urban area.
format	Thesis
qualification_level	Master's degree
author	Zun , Ahmad Badruridzwanullah
author_facet	Zun , Ahmad Badruridzwanullah
author_sort	Zun , Ahmad Badruridzwanullah
title	The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
title_short	The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
title_full	The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
title_fullStr	The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
title_full_unstemmed	The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan
title_sort	service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in kota bharu, kelantan
granting_institution	Universiti Sains Malaysia
granting_department	School of Medical Sciences
publishDate	2017
url	http://eprints.usm.my/42841/1/Dr._Ahmad_Badruridzwanullah_Zun-24_pages.pdf
_version_	1747821112192925696

The service quality dimension and level of satisfaction among patients attending 1 malaysia clinic in Kota Bharu, Kelantan

Similar Items