Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate

This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading m...

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Main Author:	Teh, Peh Nee
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HF5001-6182 Business
Online Access:	http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf
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id	my-usm-ep.44484
record_format	uketd_dc
spelling	my-usm-ep.444842019-05-31T02:07:08Z Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate 2014 Teh, Peh Nee HF5001-6182 Business This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey. 2014 Thesis http://eprints.usm.my/44484/ http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Teh, Peh Nee Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
description	This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey.
format	Thesis
qualification_level	Master's degree
author	Teh, Peh Nee
author_facet	Teh, Peh Nee
author_sort	Teh, Peh Nee
title	Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_short	Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_full	Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_fullStr	Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_full_unstemmed	Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
title_sort	tesco stores (m) sdn. bhd.: employee retention strategy to reduce cashier turnover rate
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Siswazah Perniagaan
publishDate	2014
url	http://eprints.usm.my/44484/1/TEH%20PEH%20NEE.pdf
_version_	1747821379685711872

Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate

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