Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications

The emergence of the Internet has created a tremendous demand for Web applications. Acceptability of Web applications is heavily dependent on its usability factor. A Web application is one of the platforms where users often experience frustration. This frustration accumulates once they encounter dif...

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Main Author:	Shamsuddin, Nurul Afiqah
Format:	Thesis
Language:	English
Published:	2014
Subjects:	QA75.5-76.95 Electronic computers Computer science
Online Access:	http://eprints.usm.my/46188/1/Nurul%20Afiqah%20Shamsuddin24.pdf
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id	my-usm-ep.46188
record_format	uketd_dc
spelling	my-usm-ep.461882020-02-12T06:21:51Z Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications 2014-02 Shamsuddin, Nurul Afiqah QA75.5-76.95 Electronic computers. Computer science The emergence of the Internet has created a tremendous demand for Web applications. Acceptability of Web applications is heavily dependent on its usability factor. A Web application is one of the platforms where users often experience frustration. This frustration accumulates once they encounter difficulties to learn and understand the functions after discovering the functions earlier. Learnability and understandability are two crucial factors of usability. Thus, it is a challenge for Web developers and designers to ensure that Web applications will continuously support users’ understanding and learning processes. This research focuses on improving the learnability and understandability of Web applications through an Action-Based Help (ABH) technique. The proposed technique has been designed to capture users’ interactions on a Graphical User Interface (GUI) in order to determine which of the functions that users require guidance. This technique also provides guidance through a help system that uses video demonstration and tooltip technology to enhance users understanding towards the functionality. A controlled experiment has been conducted to evaluate its effectiveness in enhancing users’ understanding towards Web functionalities. It was discovered that through the adoption of the proposed technique, users are able to understand the functions better compared to the textbased online help. Users also able to complete tasks given in shorter time and obtained lower frequency in help accesses compared with text-based online help. 2014-02 Thesis http://eprints.usm.my/46188/ http://eprints.usm.my/46188/1/Nurul%20Afiqah%20Shamsuddin24.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Sains Komputer
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	QA75.5-76.95 Electronic computers Computer science
spellingShingle	QA75.5-76.95 Electronic computers Computer science Shamsuddin, Nurul Afiqah Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
description	The emergence of the Internet has created a tremendous demand for Web applications. Acceptability of Web applications is heavily dependent on its usability factor. A Web application is one of the platforms where users often experience frustration. This frustration accumulates once they encounter difficulties to learn and understand the functions after discovering the functions earlier. Learnability and understandability are two crucial factors of usability. Thus, it is a challenge for Web developers and designers to ensure that Web applications will continuously support users’ understanding and learning processes. This research focuses on improving the learnability and understandability of Web applications through an Action-Based Help (ABH) technique. The proposed technique has been designed to capture users’ interactions on a Graphical User Interface (GUI) in order to determine which of the functions that users require guidance. This technique also provides guidance through a help system that uses video demonstration and tooltip technology to enhance users understanding towards the functionality. A controlled experiment has been conducted to evaluate its effectiveness in enhancing users’ understanding towards Web functionalities. It was discovered that through the adoption of the proposed technique, users are able to understand the functions better compared to the textbased online help. Users also able to complete tasks given in shorter time and obtained lower frequency in help accesses compared with text-based online help.
format	Thesis
qualification_level	Master's degree
author	Shamsuddin, Nurul Afiqah
author_facet	Shamsuddin, Nurul Afiqah
author_sort	Shamsuddin, Nurul Afiqah
title	Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
title_short	Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
title_full	Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
title_fullStr	Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
title_full_unstemmed	Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications
title_sort	action-based help technique to improve learnability and understandability of web applications
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Sains Komputer
publishDate	2014
url	http://eprints.usm.my/46188/1/Nurul%20Afiqah%20Shamsuddin24.pdf
_version_	1747821629452320768

Action-Based Help Technique To Improve Learnability And Understandability Of Web Applications

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