A Study Of Service Quality In Information Technology (IT) Implementations

A Study Of Service Quality In Information Technology (IT) Implementations

This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...

Full description

Saved in:
Bibliographic Details
Main Author: Chou, Terk Chuan
Format: Thesis
Language:English
Published: 1995
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-usm-ep.47585
record_format uketd_dc
spelling my-usm-ep.475852020-10-19T02:13:56Z A Study Of Service Quality In Information Technology (IT) Implementations 1995-06 Chou, Terk Chuan HF5001-6182 Business This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. 1995-06 Thesis http://eprints.usm.my/47585/ http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf application/pdf en public masters Universiti Sains Malaysia Pusat Pengajian Siswazah Perniagaan
institution Universiti Sains Malaysia
collection USM Institutional Repository
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Chou, Terk Chuan
A Study Of Service Quality In Information Technology (IT) Implementations
description This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions.
format Thesis
qualification_level Master's degree
author Chou, Terk Chuan
author_facet Chou, Terk Chuan
author_sort Chou, Terk Chuan
title A Study Of Service Quality In Information Technology (IT) Implementations
title_short A Study Of Service Quality In Information Technology (IT) Implementations
title_full A Study Of Service Quality In Information Technology (IT) Implementations
title_fullStr A Study Of Service Quality In Information Technology (IT) Implementations
title_full_unstemmed A Study Of Service Quality In Information Technology (IT) Implementations
title_sort study of service quality in information technology (it) implementations
granting_institution Universiti Sains Malaysia
granting_department Pusat Pengajian Siswazah Perniagaan
publishDate 1995
url http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf
_version_ 1747821805590020096

Similar Items