A Study Of Service Quality In Information Technology (IT) Implementations
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...
Saved in:
Main Author: | Chou, Terk Chuan |
---|---|
Format: | Thesis |
Language: | English |
Published: |
1995
|
Subjects: | |
Online Access: | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Information Technology Infrastructure Library (Itil): An Approach To Optimize Best Practices In It Service Delivery
by: Lee, Chih Hui
Published: (2012) -
An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
by: Tan, Siew Fang
Published: (2014) -
Service quality through employee Knowledge, Skills and Abilities (KSAs): a study among third party logistics in Iskandar Malaysia
by: Roslan, Nor Atiqah Aima
Published: (2016) -
A Study Of Logistic Service Quality In A Container Terminal
Operations
by: C., Kaleappan
Published: (2006) -
A Study Of Logistic Service Quality In A Container Terminal
Operations
by: C. Kaleappan, C. Kaleappan
Published: (2006)