Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis

Hospitality programmes, as part of technical and vocational education, are designed to fulfil the need of the industry. The extent of its effectiveness in delivering the needs is yet indefinite and the current evaluation practice is prone to several shortcomings. Moreover, the needs of other key sta...

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Main Author:	Kipli, Massitah
Format:	Thesis
Language:	English
Published:	2022
Subjects:	L7-991 Education (General)
Online Access:	http://eprints.usm.my/59403/1/NOR%20AZLINA%20BINTI%20ISMAIL%20-%20TESIS%20cut.pdf
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id	my-usm-ep.59403
record_format	uketd_dc
spelling	my-usm-ep.594032023-09-15T08:21:59Z Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis 2022-07 Kipli, Massitah L7-991 Education (General) Hospitality programmes, as part of technical and vocational education, are designed to fulfil the need of the industry. The extent of its effectiveness in delivering the needs is yet indefinite and the current evaluation practice is prone to several shortcomings. Moreover, the needs of other key stakeholders such as the students, lecturers and graduates are seldom discussed as well. This study aims to address these issues using the Context-Input-Process-Product (CIPP) evaluation model by Stufflebeam as a guideline. In this study, the explanatory sequential mixed-method research design was employed in gathering the data that comprehensively assess the needs of all key stakeholders. First, the results from self-administered surveys that comprise a total of 261 early semester students, final semester students, graduates, lecturers and representatives from the hotel industry were analysed using descriptive and inferential statistics. Next, the information from a series of 12 semi-structured interviews were examined using thematic analysis technique. Twelve participants that consist of five lecturers, two programme administrators and five employers were involved in the semi-structured interviews. The results showed that from the context evaluation, the programme under study, the Certificate of Hotel Operations at community colleges in Malaysia is still relevant in producing the needed semi-skilled workforce for the hospitality industry but with few adjustments necessary in terms of its curriculum content to better suit the goals and objectives of the programme itself. 2022-07 Thesis http://eprints.usm.my/59403/ http://eprints.usm.my/59403/1/NOR%20AZLINA%20BINTI%20ISMAIL%20-%20TESIS%20cut.pdf application/pdf en public phd doctoral Universiti Sains Malaysia Pusat Pengajian Ilmu Pendidikan
institution	Universiti Sains Malaysia
collection	USM Institutional Repository
language	English
topic	L7-991 Education (General)
spellingShingle	L7-991 Education (General) Kipli, Massitah Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
description	Hospitality programmes, as part of technical and vocational education, are designed to fulfil the need of the industry. The extent of its effectiveness in delivering the needs is yet indefinite and the current evaluation practice is prone to several shortcomings. Moreover, the needs of other key stakeholders such as the students, lecturers and graduates are seldom discussed as well. This study aims to address these issues using the Context-Input-Process-Product (CIPP) evaluation model by Stufflebeam as a guideline. In this study, the explanatory sequential mixed-method research design was employed in gathering the data that comprehensively assess the needs of all key stakeholders. First, the results from self-administered surveys that comprise a total of 261 early semester students, final semester students, graduates, lecturers and representatives from the hotel industry were analysed using descriptive and inferential statistics. Next, the information from a series of 12 semi-structured interviews were examined using thematic analysis technique. Twelve participants that consist of five lecturers, two programme administrators and five employers were involved in the semi-structured interviews. The results showed that from the context evaluation, the programme under study, the Certificate of Hotel Operations at community colleges in Malaysia is still relevant in producing the needed semi-skilled workforce for the hospitality industry but with few adjustments necessary in terms of its curriculum content to better suit the goals and objectives of the programme itself.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Kipli, Massitah
author_facet	Kipli, Massitah
author_sort	Kipli, Massitah
title	Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
title_short	Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
title_full	Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
title_fullStr	Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
title_full_unstemmed	Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
title_sort	evaluating the certificate in hotel operations programme at community colleges in malaysia using context-input-process-product (cipp) analysis
granting_institution	Universiti Sains Malaysia
granting_department	Pusat Pengajian Ilmu Pendidikan
publishDate	2022
url	http://eprints.usm.my/59403/1/NOR%20AZLINA%20BINTI%20ISMAIL%20-%20TESIS%20cut.pdf
_version_	1783729549996982272

Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis

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