Quality environment 5S enhance service performance: a case study in Malacca State Government
To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2013
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| Online Access: | http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf |
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