The effect of intelligent business process management model on performance of smes mediated by innovation

Small and Medium Enterprises (SMEs) in the UAE play a crucial role in driving the country's economic growth. However, their lack of innovation impedes their competitiveness in the business landscape. Although past research has explored methods to enhance SME performance, such as the use of arti...

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Main Author:	Al Ali, Saeed Yousif Ahmed Ali
Format:	Thesis
Language:	English English
Published:	2023
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/27707/1/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20smes%20mediated%20by%20innovation.pdf http://eprints.utem.edu.my/id/eprint/27707/2/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20SMES%20mediated%20by%20innovation.pdf
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id	my-utem-ep.27707
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spelling	my-utem-ep.277072024-11-12T09:50:26Z The effect of intelligent business process management model on performance of smes mediated by innovation 2023 Al Ali, Saeed Yousif Ahmed Ali H Social Sciences (General) HD Industries. Land use. Labor Small and Medium Enterprises (SMEs) in the UAE play a crucial role in driving the country's economic growth. However, their lack of innovation impedes their competitiveness in the business landscape. Although past research has explored methods to enhance SME performance, such as the use of artificial intelligence (AI) and business process automation, understanding the factors influencing the successful adoption of these technologies in the UAE's unique business environment remains a challenge. This study aims to fill these gaps by exploring the factors influencing the adoption of Intelligent Business Process Management (iBPM) among UAE SMEs. It examines the effect of iBPMadoption on SMEs' innovation and performance while evaluating the role of innovation as a mediating factor between iBPM adoption and performance. The study also proposes a comprehensive model capturing these relationships, framed by the Technology-Organization-Environment Framework. To achieve these objectives, a survey design was employed, and a questionnaire was distributed to SMEs via simple random sampling. The data collected from 377 respondents were analyzed using SPSS PLS-SEM Smart PLS software version 3.2.8. The findings of this study reveal that IT Infrastructure, Employees Competencies, Organizational Culture, and Strategic Alignment significantly influence iBPM adoption. However, factors such as Management Support, Government Support, and Market Condition do not have a significant impact, suggesting that organizational and environmental factors may not be strong drivers of iBPM adoption among SMEs in the UAE. Furthermore, iBPM adoption was found to have a positive influence on innovation and organizational performance. The positive relationship between iBPM adoption, innovation, and performance highlights the importance of adopting iBPM for enhancing competitiveness in the UAE. Importantly, innovation was found to partially mediate the relationship between iBPMand organizational performance, emphasizing the importance for SMEs to focus on nurturing innovation and integrating it into their iBPMinitiatives to achieve greater benefits. These findings contribute to the development of SMEs by providing insights into how iBPM adoption and innovation can enhance their performance and competitiveness, ultimately aligning with the UAE's strategic goals. Additionally, they guide SMEs and policymakers in devising strategies to promote iBPM adoption and foster a more innovative and competitive SME sector. 2023 Thesis http://eprints.utem.edu.my/id/eprint/27707/ http://eprints.utem.edu.my/id/eprint/27707/1/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20smes%20mediated%20by%20innovation.pdf text en public http://eprints.utem.edu.my/id/eprint/27707/2/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20SMES%20mediated%20by%20innovation.pdf text en validuser https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=123768 phd doctoral Universiti Teknikal Malaysia Melaka Institute of Technology Management and Entrepreneurship Sidek, Safiah
institution	Universiti Teknikal Malaysia Melaka
collection	UTeM Repository
language	English English
advisor	Sidek, Safiah
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Al Ali, Saeed Yousif Ahmed Ali The effect of intelligent business process management model on performance of smes mediated by innovation
description	Small and Medium Enterprises (SMEs) in the UAE play a crucial role in driving the country's economic growth. However, their lack of innovation impedes their competitiveness in the business landscape. Although past research has explored methods to enhance SME performance, such as the use of artificial intelligence (AI) and business process automation, understanding the factors influencing the successful adoption of these technologies in the UAE's unique business environment remains a challenge. This study aims to fill these gaps by exploring the factors influencing the adoption of Intelligent Business Process Management (iBPM) among UAE SMEs. It examines the effect of iBPMadoption on SMEs' innovation and performance while evaluating the role of innovation as a mediating factor between iBPM adoption and performance. The study also proposes a comprehensive model capturing these relationships, framed by the Technology-Organization-Environment Framework. To achieve these objectives, a survey design was employed, and a questionnaire was distributed to SMEs via simple random sampling. The data collected from 377 respondents were analyzed using SPSS PLS-SEM Smart PLS software version 3.2.8. The findings of this study reveal that IT Infrastructure, Employees Competencies, Organizational Culture, and Strategic Alignment significantly influence iBPM adoption. However, factors such as Management Support, Government Support, and Market Condition do not have a significant impact, suggesting that organizational and environmental factors may not be strong drivers of iBPM adoption among SMEs in the UAE. Furthermore, iBPM adoption was found to have a positive influence on innovation and organizational performance. The positive relationship between iBPM adoption, innovation, and performance highlights the importance of adopting iBPM for enhancing competitiveness in the UAE. Importantly, innovation was found to partially mediate the relationship between iBPMand organizational performance, emphasizing the importance for SMEs to focus on nurturing innovation and integrating it into their iBPMinitiatives to achieve greater benefits. These findings contribute to the development of SMEs by providing insights into how iBPM adoption and innovation can enhance their performance and competitiveness, ultimately aligning with the UAE's strategic goals. Additionally, they guide SMEs and policymakers in devising strategies to promote iBPM adoption and foster a more innovative and competitive SME sector.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Al Ali, Saeed Yousif Ahmed Ali
author_facet	Al Ali, Saeed Yousif Ahmed Ali
author_sort	Al Ali, Saeed Yousif Ahmed Ali
title	The effect of intelligent business process management model on performance of smes mediated by innovation
title_short	The effect of intelligent business process management model on performance of smes mediated by innovation
title_full	The effect of intelligent business process management model on performance of smes mediated by innovation
title_fullStr	The effect of intelligent business process management model on performance of smes mediated by innovation
title_full_unstemmed	The effect of intelligent business process management model on performance of smes mediated by innovation
title_sort	effect of intelligent business process management model on performance of smes mediated by innovation
granting_institution	Universiti Teknikal Malaysia Melaka
granting_department	Institute of Technology Management and Entrepreneurship
publishDate	2023
url	http://eprints.utem.edu.my/id/eprint/27707/1/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20smes%20mediated%20by%20innovation.pdf http://eprints.utem.edu.my/id/eprint/27707/2/The%20effect%20of%20intelligent%20business%20process%20management%20model%20on%20performance%20of%20SMES%20mediated%20by%20innovation.pdf
_version_	1818612050505498624

The effect of intelligent business process management model on performance of smes mediated by innovation

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