A model for enhancing customer satisfaction for quality services and awareness through community participation
Customer satisfaction as a means of measuring government performance has been on top of global debates of developmental programs at local government. The background of this study highlighted the position of customer satisfaction in many municipal coun-cils in the world and with special focus on Batu...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/233/1/24p%20MUHAMMAD%20UMAR%20BELLO.pdf http://eprints.uthm.edu.my/233/2/MUHAMMAD%20UMAR%20BELLO%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/233/3/MUHAMMAD%20UMAR%20BELLO%20WATERMARK.pdf |
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