The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan

Communication conflicts among employees of the developing organisations in Pakistan have been one of the major issues over the years. The causes are numerous but the efforts to reduce and resolve these conflicts effectively are found to be rare. The objectives of this case study were to examine the...

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Main Author:	Deep, Sadia
Format:	Thesis
Language:	English English English
Published:	2018
Subjects:	LB Theory and practice of education
Online Access:	http://eprints.uthm.edu.my/250/1/24p%20SADIA%20DEEP.pdf http://eprints.uthm.edu.my/250/2/SADIA%20DEEP%20WATERMARK.pdf http://eprints.uthm.edu.my/250/3/SADIA%20DEEP%20COPYRIGHT%20DECLARATION.pdf
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spelling	my-uthm-ep.2502021-07-14T02:04:18Z The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan 2018-03 Deep, Sadia LB Theory and practice of education Communication conflicts among employees of the developing organisations in Pakistan have been one of the major issues over the years. The causes are numerous but the efforts to reduce and resolve these conflicts effectively are found to be rare. The objectives of this case study were to examine the nature of communication conflicts predominant among employees at the workplace, explore the role of culture in communication conflicts, identify the perceptions of employees of in-house training using Problem Based Learning (PBL) approach and finally propose a PBL-based training module for developing conflict resolving skills among employees at the work place in Pakistan. This study adopted a Case Study approach. Using purposeful sampling, it involved forty Non-Governmental Organizations (NGOs) employees from different parts of Pakistan. The data emerged from three instruments involving semi-structured interviews, surveys and observations to examine the nature of communication conflicts among employees and see the impact of PBL training on the soft skills of respondents. Interview and observation data were transcribed and analysed through thematic analysis while the data from the survey was computed through descriptive statistics using Statistical Package for Social Sciences (SPSS). The findings from this study show the existence of different type of communication conflicts among employees in the developing organisations. The result shows the substantial role of PBL in developing conflict resolving skills and other essential soft skills among employees as a whole. The finding concludes that PBL plays an instrumental and effective role towards improving the various soft skills and traits including among employees of an NGO sector. 2018-03 Thesis http://eprints.uthm.edu.my/250/ http://eprints.uthm.edu.my/250/1/24p%20SADIA%20DEEP.pdf text en public http://eprints.uthm.edu.my/250/2/SADIA%20DEEP%20WATERMARK.pdf text en validuser http://eprints.uthm.edu.my/250/3/SADIA%20DEEP%20COPYRIGHT%20DECLARATION.pdf text en staffonly phd doctoral Universiti Tun Hussein Onn Malaysia Fakulti Sains Gunaan dan Teknolgi
institution	Universiti Tun Hussein Onn Malaysia
collection	UTHM Institutional Repository
language	English English English
topic	LB Theory and practice of education
spellingShingle	LB Theory and practice of education Deep, Sadia The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
description	Communication conflicts among employees of the developing organisations in Pakistan have been one of the major issues over the years. The causes are numerous but the efforts to reduce and resolve these conflicts effectively are found to be rare. The objectives of this case study were to examine the nature of communication conflicts predominant among employees at the workplace, explore the role of culture in communication conflicts, identify the perceptions of employees of in-house training using Problem Based Learning (PBL) approach and finally propose a PBL-based training module for developing conflict resolving skills among employees at the work place in Pakistan. This study adopted a Case Study approach. Using purposeful sampling, it involved forty Non-Governmental Organizations (NGOs) employees from different parts of Pakistan. The data emerged from three instruments involving semi-structured interviews, surveys and observations to examine the nature of communication conflicts among employees and see the impact of PBL training on the soft skills of respondents. Interview and observation data were transcribed and analysed through thematic analysis while the data from the survey was computed through descriptive statistics using Statistical Package for Social Sciences (SPSS). The findings from this study show the existence of different type of communication conflicts among employees in the developing organisations. The result shows the substantial role of PBL in developing conflict resolving skills and other essential soft skills among employees as a whole. The finding concludes that PBL plays an instrumental and effective role towards improving the various soft skills and traits including among employees of an NGO sector.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Deep, Sadia
author_facet	Deep, Sadia
author_sort	Deep, Sadia
title	The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
title_short	The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
title_full	The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
title_fullStr	The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
title_full_unstemmed	The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan
title_sort	role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in pakistan
granting_institution	Universiti Tun Hussein Onn Malaysia
granting_department	Fakulti Sains Gunaan dan Teknolgi
publishDate	2018
url	http://eprints.uthm.edu.my/250/1/24p%20SADIA%20DEEP.pdf http://eprints.uthm.edu.my/250/2/SADIA%20DEEP%20WATERMARK.pdf http://eprints.uthm.edu.my/250/3/SADIA%20DEEP%20COPYRIGHT%20DECLARATION.pdf
_version_	1747830564646289408

The role of problem-based learning in developing communication conflict resolving skills among selected non-government organisations in Pakistan

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